The Role
Leads technology implementation and refresh projects from initiation through completion, ensuring delivery on schedule, within budget, scope, and quality requirements. Manages customer relationships, project governance, financial forecasting, procurement, installation, risks, issues, contracts, reporting, and transition to support teams. Leads matrixed project teams, mentors project managers, supports proposals and business development, and coordinates with sales, legal, procurement, subcontractors, and leadership.
Summary Generated by Built In
Black Box projects. This position has ultimate accountability for the successful delivery of assigned projects, where success is defined as on schedule, on budget, within the approved scope, and with a high degree of quality. The Senior Project Manager is the main point of contact with the client and is responsible for customer satisfaction on assigned projects.
Essential Functions:
- Executes Black Box PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following fundamentals: initiating, planning, estimating, resourcing, scheduling, and budgeting.
- Prepares project plan and work breakdown structure in partnership with participating organizations and negotiates agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, and risk and communication management plans.
- Coordinates the setup of overall project governance (e.g. project org charts; roles & responsibilities, RACI charts, communication / stakeholder management) required for each assigned project.
- Responsible for customer satisfaction, project revenue forecasting, profitability, cost, quality, and schedule.
- Manages execution of project:
- Acts as primary customer contact for project.
- Clearly articulates design, installation, and operational concepts and solutions to customers and technicians.
- Conducts recurring customer reviews addressing scope, schedules, issues, actions, risks, and customer expectations.
- Works with Procurement to ensure material is delivered on time.
- Develops install SOW and negotiates price with installer (if applicable).
- Manages installation.
- Transitions project to Day 2 support team after project completion.
- Manages project control fundamentals: monitoring and anticipating potential problems; identifying project conflicts; taking corrective action; resolving issues; managing scope, schedule, cost, profit and budget; project reporting, and quality review and assurance.
- Issues and communicates program status to leadership, steering committee, and other stakeholders as appropriate.
- Manages revenue forecasting and tracking for assigned projects.
- Develops new business or expands the product line with the client as applicable.
- Reviews SOWs and pricing tools during pre-sales.
- Assists in proposal development and contract and subcontract negotiations with the sales and legal teams.
- Creates documents and coordinates with the legal team for contracts associated with Master Schedule of Services Agreements, Statements of Work, Software Licensing Agreements, and post-installation support and maintenance.
- Promotes continuous growth of project management practices within the PMO and organization to achieve client and organizational objectives.
- Achieves performance targets established by leadership for applicable Key Performance Indicators.
- Will be responsible to lead and manage matrixed project team May manage other Project Managers.
- Mentor Project Coordinators and Project Managers on PM fundamentals and tools.
Education & Experience Requirements:
- Associate’s degree required
- Bachelor’s Degree or equivalent relevant experience, Project Management, Engineering, IT, or business is desired
- 10 or more years of experience in technology project management for implementation or refresh of routers, switches, firewalls, wireless access points, IP telephony, etc.
- Infrastructure cabling and Data Center closures (technology decommissions) circuit upgrades.
- Experience in large scale programs (15,000+ device deployments a plus)
- Consolidated reporting experience
Other Qualifications, Skills & Certifications:
- Project Management Professional (PMP)
- PRINCE2® 2017 Practitioner
- BICSI RTPM
- BICSI RCDD
- An expert level understanding of project fundamentals, such as project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential.
- Client relationship development, business development, and/or account management responsibilities are expected within this role; therefore, having a consultative approach to the client is required.
- Strong program & project management experience and skillset is a must.
- Strong client relationship and project team management skills.
- Ability to work in a team environment and motivate others.
- Ability to influence and manage change effectively.
- Ability to meet project timelines and budgets.
- Exceptional written communication skills.
- Proficiency in MS Office (Word, Excel, and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud based technology systems.
- Self-motivated with a strong ability to plan/organize workloads.
Competencies
- Customer Focus
- Planning & Organizing
- Communication & Interpersonal Skills
- Drive for Results
- Problem Solving
Business Oriented
#LI-AG1
Skills Required
- Associate's degree
- Bachelor's degree or equivalent relevant experience in project management, engineering, IT, or business
- 10 or more years of experience in technology project management
- Experience implementing or refreshing routers, switches, firewalls, wireless access points, and IP telephony
- Experience with infrastructure cabling, data center closures, technology decommissions, and circuit upgrades
- Large-scale program experience, including deployments of 15,000 or more devices
- Consolidated reporting experience
- Project Management Professional certification
- PRINCE2 2017 Practitioner certification
- BICSI RTPM certification
- BICSI RCDD certification
- Expert-level project financial management, invoicing, status reporting, work-plan, scope, issue, risk, and communication management skills
- Client relationship development, business development, or account management experience
- Strong program and project management experience
- Strong client relationship and project team management skills
- Ability to work in a team environment and motivate others
- Ability to influence and manage change effectively
- Ability to meet project timelines and budgets
- Exceptional written communication skills
- Proficiency with Microsoft Office, Outlook, SharePoint, Microsoft Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud-based technology systems
- Ability to plan and organize workloads independently
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
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The Company
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
