Drive meaningful change by leading strategic initiatives that improve how work gets done. In this role, you will partner across business, operations, product, and technology teams to deliver solutions that strengthen controls and elevate client and employee experiences. You’ll translate complex needs into clear plans, align stakeholders, and guide delivery from concept through adoption. If you enjoy building structure, removing blockers, and delivering outcomes, this role offers high impact and broad exposure.
As a Project Manager, Operations Transformation in the Securities Services Operations Transformation team, you will lead strategic initiatives from planning through implementation. You will partner with cross-functional stakeholders to deliver solutions that enhance efficiency, strengthen controls, and improve business processes. You will bring strong governance, clear communication, and disciplined execution to help teams deliver measurable outcomes.
Job responsibilities
- Partner with stakeholders to define project objectives, scope, requirements, priorities, and success criteria
- Build and maintain integrated project plans, including milestones, deliverables, dependencies, resourcing, risks, issues, and key decisions
- Lead delivery through the full lifecycle from planning and requirements through implementation, adoption, and closure
- Assess current-state processes with subject matter experts and support development of future-state operating models and solutions
- Coordinate delivery across operations, technology, product, and other partner teams to align timelines, dependencies, and deliverables
- Establish and run governance routines, including working groups, status forums, steering updates, reporting, and escalation paths
- Identify, track, and manage risks, issues, assumptions, and dependencies; drive mitigation plans and timely escalation as needed
- Produce clear written updates and executive-ready materials, including status reporting and decision documents
- Track execution in project management tools to ensure milestones, owners, dependencies, and commitments are accurate and current
- Support change management and implementation activities, including readiness planning, communications, adoption, and transition to business-as-usual
- Deliver AI-enabled solution use cases end-to-end by managing requirements, delivery risks, implementation approach, and business outcomes
Required qualifications, capabilities and skills
- Bachelor’s degree or equivalent experience in business, finance, operations, technology, or a related field
- 3 years of project management experience delivering transformation, operations, technology, or process improvement initiatives
- Experience developing project plans and managing scope, milestones, dependencies, risks, issues, and delivery commitments across multiple workstreams
- Experience partnering with stakeholders across business, operations, technology, product, and control functions
- Demonstrated analytical, problem-solving, organizational, and prioritization skills, including managing multiple initiatives and competing priorities
- Demonstrated written and verbal communication skills, including communicating status, risks, decisions, and recommendations to senior stakeholders
- Ability to work independently, take ownership of deliverables, and contribute effectively in a collaborative, cross-functional environment
- Proficiency with Microsoft Office (Word, Excel, Visio, PowerPoint), including creating project documentation and executive-level materials
- Demonstrated ability to influence without authority, facilitate decision-making, resolve blockers, and drive delivery commitments across multiple teams
Preferred qualifications, capabilities and skills
- Experience delivering transformation initiatives within financial services, securities services, operations, or a similarly regulated environment
- Working knowledge of process improvement, process mapping, operating model design, and change management approaches
- Experience partnering with technology teams on digital solutions, automation, workflow, data, or system implementation projects
- Experience working in Agile and/or traditional project management methodologies
- Proficiency with tools used for delivery tracking and collaboration (for example: Jira, Confluence) and reporting/analytics (for example: Tableau, Alteryx)
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree or equivalent experience in business, finance, operations, technology, or a related field
- At least 3 years of project management experience delivering transformation, operations, technology, or process improvement initiatives
- Experience developing project plans and managing scope, milestones, dependencies, risks, issues, and delivery commitments across multiple workstreams
- Experience partnering with stakeholders across business, operations, technology, product, and control functions
- Analytical, problem-solving, organizational, and prioritization skills, including managing multiple initiatives and competing priorities
- Written and verbal communication skills, including communicating status, risks, decisions, and recommendations to senior stakeholders
- Ability to work independently, take ownership of deliverables, and contribute effectively in a collaborative, cross-functional environment
- Proficiency with Microsoft Office, including Word, Excel, Visio, and PowerPoint
- Ability to influence without authority, facilitate decision-making, resolve blockers, and drive delivery commitments across multiple teams
- Experience delivering transformation initiatives within financial services, securities services, operations, or a similarly regulated environment
- Working knowledge of process improvement, process mapping, operating model design, and change management approaches
- Experience partnering with technology teams on digital solutions, automation, workflow, data, or system implementation projects
- Experience working in Agile and/or traditional project management methodologies
- Proficiency with Jira, Confluence, Tableau, Alteryx, or similar delivery tracking, collaboration, reporting, and analytics tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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