The Role
Supports a Tolling delivery team by facilitating Scrum ceremonies, maintaining Azure DevOps backlogs and dashboards, creating work items, tracking delivery metrics, documenting decisions, investigating blockers, coordinating dependencies, and supporting process improvement. The role partners with the Development Manager to improve team alignment, reporting accuracy, risk mitigation, and Agile delivery operations.
Summary Generated by Built In
Job DescriptionRequired Skills
- The Scrum Master supports Tolling (E-ZPASS) delivery team by facilitating Agile ceremonies, maintaining team alignment, and ensuring clear visibility into work progress, risks, and priorities.
- This role blends Agile facilitation with hands-on delivery operations including documentation, reporting, DevOps card creation, and cross-team coordination.
- The Scrum Master collaborates regularly with the Development Manager to support execution, risk mitigation, and continuous improvement.
- The ideal candidate is adaptable, coachable, proactive, and comfortable shifting between facilitation, investigation, and operational support.
Key Responsibilities
- Facilitate Scrum ceremonies effectively and consistently.
- Maintain backlogs, work items, and dashboards in Azure DevOps or similar systems.
- Create and refine Azure DevOps cards and supporting documentation.
- Track and report delivery metrics including velocity, burndown, risks, blockers, and project status.
- Document action items, decisions, and status updates.
- Perform appropriate investigation before escalating issues.
- Collaborate regularly with the Development Manager for team alignment.
- Support process improvement initiatives by identifying opportunities and proposing ideas.
- Ensure accuracy and transparency in reporting.
- Assist with dependency coordination across teams.
Required Skills
- 3–5 years of experience as a Scrum Master supporting Agile teams.
- Strong understanding of Agile values and frameworks.
- Experience with Azure DevOps or similar Agile work management systems.
- Experience tracking and reporting Agile delivery metrics.
- Ability to investigate issues before escalation.
- Strong written and verbal communication skills.
- Facilitating Scrum ceremonies Required 3 Years
- Agile frameworks, values, and team coaching Required 3 Years
- Azure DevOps or similar Agile work management system Required 3 Years
- Creating and managing work items/user stories/tasks Required 3 Years
- Project reporting, metrics, and dashboards Required 3 Years
- Documentation & administrative support Required 3 Years
- Process improvement & continuous improvement involvement Required 3 Years
- Root-cause investigation before escalation Required 3 Years
- Cross-team communication & collaboration Required 3 Years
- Experience supporting Agile delivery in technical environments Required 3 Years
- Ability to balance Agile facilitation with delivery operations Required 3 Years
- CSM Certification Required
Desired Skills
- PMP Certification preferred.
- Experience in large enterprise or government environments.
- Familiarity with Agile maturity efforts or transformations.
Deliverables & Success Metrics
- Well-facilitated Agile ceremonies.
- Accurate and timely reporting.
- High-quality DevOps card creation and backlog maintenance.
- Clear documentation and action tracking.
- Effective identification and mitigation of risks and blockers.
- Demonstrated contributions to process improvement
3–5 years of experience as a Scrum Master supporting Agile teams.Strong understanding of Agile values and frameworks.Experience with Azure DevOps or similar Agile work management systems.Experience tracking and reporting Agile delivery metrics.Ability to investigate issues before escalation.Strong written and verbal communication skills.Facilitating Scrum ceremonies Required 3 YearsAgile frameworks, values, and team coaching Required 3 YearsAzure DevOps or similar Agile work management system Required 3 YearsCreating and managing work items/user stories/tasks Required 3 YearsProject reporting, metrics, and dashboards Required 3 YearsDocumentation & administrative support Required 3 YearsProcess improvement & continuous improvement involvement Required 3 YearsRoot-cause investigation before escalation Required 3 YearsCross-team communication & collaboration Required 3 YearsExperience supporting Agile delivery in technical environments Required 3 YearsAbility to balance Agile facilitation with delivery operations Required 3 YearsCSM Certification Required
Skills Required
- 3-5 years of experience as a Scrum Master supporting Agile teams
- Strong understanding of Agile values and frameworks
- At least 3 years facilitating Scrum ceremonies
- At least 3 years of Agile frameworks, values, and team coaching experience
- At least 3 years using Azure DevOps or a similar Agile work management system
- At least 3 years creating and managing work items, user stories, and tasks
- At least 3 years of project reporting, metrics, and dashboard experience
- At least 3 years of documentation and administrative support experience
- At least 3 years of process improvement and continuous improvement involvement
- At least 3 years of root-cause investigation before escalation
- At least 3 years of cross-team communication and collaboration
- At least 3 years supporting Agile delivery in technical environments
- At least 3 years balancing Agile facilitation with delivery operations
- Strong written and verbal communication skills
- CSM Certification
- PMP Certification
- Experience in large enterprise or government environments
- Familiarity with Agile maturity efforts or transformations
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The Company
What We Do
Info Origin is an AI-first technology company. We design and deploy intelligent systems that help enterprises operate with clarity, speed, and scale. From advanced analytics to autonomous workflows, our work is grounded in real-world impact. Our approach brings together data, engineering, and AI to modernize applications, unlock insight, and orchestrate complex operations with precision. Our products and platforms extend this capability: AgentFarm — multi-agent, enterprise-grade, policy-governed AI workforce that enables structured execution, resilient workflows, and full auditability, with parallel reasoning, tool orchestration, and real-time observability. Contract Insights — AI-driven clause extraction, NL search multi-document comparison engine for legal and commercial workflows. CDMS — intelligent document creation, collaboration, and compliance, powered by AI-based automation. Info QA — codeless test automation with end-to-end traceability. We partner with organizations to translate AI ambition into measurable outcomes - securely, responsibly, and at scale.
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