Project Manager

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

A Project Manager in the Information Technology (IT) sector is responsible for planning, executing, communicating, and closing projects within the given time frame and budget. This role requires a blend of technical know-how, managerial acumen, and interpersonal skills to lead cross-functional global teams and ensure successful project delivery.

Key Responsibilities

Project Planning and Initiation

· Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders.

· Develop comprehensive project plans that include timelines, milestones, risk assessments, and resource allocation.

· Identify project requirements and ensure all necessary resources are available for project execution.

· Conduct feasibility studies and cost-benefit analysis to support project approvals.

· Follow workload planning processes to register a project Project Execution and Monitoring

· Lead project teams, comprising of EUC, Cloud and Infrastructure, and SecOps Engineers as well as Network and Voice Engineers, and other IT professionals.

· Coordinate tasks, assign responsibilities, set expectations, and ensure tasks are being completed.

· Monitor project progress and performance using appropriate tools and techniques (e.g., project dashboards, project cards, SharePoint site, etc.).

· Ensure that projects are delivered on-time, within scope, and within budget.

· Manage changes to the project scope, schedule, and costs using appropriate verification techniques.

· Track project performance, specifically to analyze the successful completion of short and long-term goals.

· Meet budgetary objectives and make adjustments to project constraints based on financial analysis.

Communication and Stakeholder Management

· Regularly communicate project status, updates, and progress to stakeholders, including senior management.

· Facilitate meetings, workshops, and presentations to keep all parties informed and engaged.

· Develop strong relationships with customers, vendors, and other stakeholders to ensure their needs are met.

· Manage stakeholder expectations and ensure their involvement throughout the project lifecycle.

· Risk Management · Identify potential project risks and develop mitigation strategies to address them.

· Implement risk management processes to monitor and control risk factors continuously.

· Prepare contingency plans to handle unexpected challenges that may arise during the project.

· Escalate to project owner/sponsor when needed. Quality Assurance

· Ensure that project deliverables meet quality standards and customer expectations.

· Implement quality control processes to monitor the quality of work throughout the project.

· Conduct regular reviews and audits to ensure compliance with project requirements and standards.

Project Closure

· Conduct project evaluations and assessments at the end of each project phase.

· Compile comprehensive project reports that include lessons learned, success factors, and areas for improvement.

· Ensure that all project documentation is completed and properly archived.

· Facilitate post-project reviews and feedback sessions with team members and stakeholders.

Knowledge, skills and experience required

Technical Skills

· Strong understanding of IT infrastructure, software development, and system integration.

· Proficiency in project management tools and software (e.g., MS Project, JIRA, Asana).

· Proficiency in presentation and communication skills using Microsoft Teams, Outlook, Office products, and Co-Pilot.

· Familiarity with Agile, Scrum, and Waterfall methodologies. · Knowledge of cybersecurity principles and data protection regulations. Managerial Skills

· Excellent leadership and team management abilities.

· Strong organizational and time-management skills.

· Ability to prioritize tasks and manage multiple projects simultaneously.

· Problem-solving and critical-thinking skills to address project challenges effectively.

· Ability to work in a fast-paced global environment. Interpersonal Skills

· Strong communication and presentation skills.

· Ability to build and maintain relationships with stakeholders and team members.

· Effective negotiation and conflict resolution skills.

· Adaptability and flexibility to work in a fast-paced global environment. Educational Requirements

· Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.

· Project Management Professional (PMP) certification or equivalent is highly desirable.

· Additional certifications in Agile, Scrum, or other relevant methodologies are a plus.

Experience

· Minimum of 5 years of experience in project management within the IT sector.

· Proven track record of successfully managing IT projects from initiation to completion.

· Experience working with cross-functional global teams and managing remote or distributed teams.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]