Strategic Operations Project Manager

Welcome to PFU America, Inc. (PAI) an established leader in the Document Imaging industry, delivering innovative scanning solutions and services that enable our customers to solve critical business productivity and streamline operations.

We are also the proud creators of Happy Hacking Keyboard (HHKB), which strives to be the best performing, highest quality and most satisfying line of keyboards on the planet. Born from the vision of a perfect computer keyboard, HHKB has become the go-to digital companion for programmers, gamers, and high-performance keyboard enthusiasts over the past 25 years.

While our headquarters is based in the heart of Silicon Valley in Santa Clara, CA, our teams do great work from just about anywhere. We offer excellent benefits and an inclusive culture that rewards hard work and teamwork, encourages intellectual growth and celebrates diversity.

Learn more about PAI here: https://www.pfu-us.ricoh.com/about-us

We have a wonderful opportunity for a Project Manager / Executive Admin in our Strategic Project is responsible for leading and coordinating strategic business initiatives that support corporate objectives, executive priorities, product launches, business development activities, strategic partnerships, and operational improvements.

This role serves as a cross-functional leader and trusted partner to Executive Leadership and the Director, Strategic Projects, managing projects from initiation through implementation. The position works closely with Sales, Product Management, Marketing, Business Development, Finance, Operations, IT, Legal, HR , and external partners to define project objectives, align stakeholders, manage timelines and risks, coordinate resources, and ensure successful execution of strategic initiatives.

In addition, this role supports executive operations, event management, business reporting, and the development of executive-level presentations and communications.

Job Type: Direct hire

Location: Santa Clara, Ca

Pay Range: $97,000 base plus bonus.

KEY RESPONSIBILITIES

Strategic Project Management

• Lead and manage multiple cross-functional strategic initiatives, including product launches, new business development opportunities, strategic partnerships, operational improvement efforts, and executive-sponsored projects.
• Conduct project discovery and planning activities, including defining objectives, scope, success metrics, risks, assumptions, stakeholders, and resource requirements.
• Develop and maintain detailed project plans, schedules, milestones, governance frameworks, and status reporting using designated project and portfolio management tools.
• Facilitate project kickoffs, stakeholder meetings, working sessions, and executive reviews to drive alignment, accountability, and timely decision-making.
• Monitor project progress, dependencies, risks, and issues while proactively identifying solutions and escalating concerns when appropriate.
• Serve as the primary point of contact for assigned projects and provide visibility into project health, timelines, and outcomes.
• Partner with business leaders and cross-functional teams to develop and implement future-state processes that improve efficiency, scalability, and organizational effectiveness.

Cross-Functional Business Partnership

• Collaborate with Sales, Product Management, Marketing, Business Development, Sales Operations, Finance, IT, Legal, HR and other stakeholders to drive projects to successful completion.
• Build strong relationships with project sponsors, business leaders, third-party vendors, and external partners to ensure alignment and collaboration.
• Navigate organizational structures effectively to secure resources, remove barriers, and advance strategic priorities.
• Identify opportunities for process improvement and recommend innovative solutions that enhance business performance and project execution.

Product Launch & Lifecycle Management

• Support product launch and lifecycle management activities through cross-functional planning, milestone tracking, readiness reviews, and execution coordination.
• Manage go-to-market timelines, launch deliverables, stakeholder communications, and implementation requirements.
• Coordinate dependencies between product management, marketing, operations, customer support, sales enablement, and distribution teams to ensure successful product introductions.
• Maintain launch documentation, roadmap materials, project artifacts, and related reporting.

Event Management & Executive Programs

• Lead end-to-end planning and execution of strategic corporate events, including sales meetings, partner conferences, customer engagements, executive briefings, team-building activities, internal events, and other organizational programs.
• Manage event budgets, logistics, registration processes, vendor relationships, venue selection, communications, on-site operations, and post-event analysis.
• Coordinate event objectives and deliverables with executive leadership and key stakeholders to ensure alignment with business goals.
• Evaluate event effectiveness through feedback collection, reporting, and continuous improvement initiatives.

Executive Operations & Confidential Initiatives

• Provide operational support for executive meetings, strategic planning activities, leadership engagements, and organizational programs.
• Design, develop, and produce executive-level presentations, reports, dashboards, business reviews, and supporting materials for leadership meetings and strategic initiatives.
• Support master calendar coordination, content management, survey administration, reporting, and administrative workflows associated with strategic initiatives.
• Lead or support special, confidential, and highly sensitive projects on behalf of senior leadership, including the CEO, EVP/CFO, Vice Presidents, and other executive stakeholders.
• Exercise sound judgment, discretion, and confidentiality in handling privileged business information and executive requests.

SUCCESS CRITERIA

• Strategic initiatives are delivered on time, within scope, aligned with business objectives, and supported by clear communication and stakeholder engagement.
• Project plans, timelines, risks, dependencies, and deliverables are actively managed and visible to stakeholders and leadership.
• Product launches and business initiatives are executed effectively through coordinated cross-functional planning and resource alignment.
• Executive leadership receives timely, accurate, and actionable reporting, presentations, analysis, and project updates.
• Corporate events, sales meetings, partner conferences, and executive programs are executed professionally, efficiently, and within budget.
• Risks and issues are identified early, communicated appropriately, and resolved proactively to minimize impact on business outcomes.
• Strong collaborative relationships are established across business units, enabling effective execution of strategic priorities.
• Continuous improvement opportunities are identified through stakeholder feedback, business analysis, and operational reviews and are incorporated into future projects and process.

REQUIRED INTERPERSONAL CONTACTS

This position regularly interacts with Executive Leadership, directors, managers, and employees across all functional areas of the organization. The role also serves as a key point of contact for external vendors, contractors, business partners, customers, and guests.