Work Location: United States
Work Mode : Remote
Pay Range :$100K-$125K /Yr Base + Annual Bonus
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Job Overview:
We are seeking an experienced Project Manager to lead and deliver strategic business and technology initiatives within Bank. The ideal candidate will have a strong background in Banking and Financial Services, with proven expertise in managing end-to-end project implementations, stakeholder engagement, governance, risk management, and Agile delivery.
This role serves as the primary liaison between business stakeholders, technology teams, vendors, and external partners, ensuring projects are delivered on time, within scope, within budget, and in compliance with regulatory and organizational standards.
ResponsibilitiesKey Responsibilities
Project Leadership & Delivery
- Lead the planning, execution, monitoring, and successful delivery of multiple concurrent projects, managing project scope, schedule, budget, risks, and quality.
- Drive end-to-end project implementation activities from initiation through closure, ensuring alignment with business objectives and strategic priorities.
- Develop and maintain comprehensive project plans, project schedules, resource plans, budgets, status reports, and implementation roadmaps.
- Ensure project deliverables meet agreed business requirements, success criteria, and quality standards.
Stakeholder Management
- Partner with business leaders, product owners, technology teams, operations teams, and third-party vendors to define project objectives, requirements, and deliverables.
- Act as the primary point of contact for project stakeholders, providing regular communication, status updates, executive reporting, and issue resolution.
- Facilitate steering committee meetings, governance reviews, and executive-level discussions.
Risk, Issue & Change Management
- Proactively identify, assess, track, and mitigate project risks, dependencies, and issues.
- Manage project change requests and ensure appropriate governance and approvals are followed.
- Escalate critical risks and blockers to leadership with recommended resolution strategies.
Agile & Delivery Excellence
- Support Agile delivery practices and collaborate effectively with cross-functional Agile teams.
- Facilitate project ceremonies, sprint planning, milestone reviews, and delivery tracking as required.
- Drive continuous improvement initiatives by identifying process optimization opportunities and implementing best practices.
Resource & Financial Management
- Coordinate internal and external project resources to ensure effective project execution.
- Monitor project budgets, forecasts, and resource utilization to achieve delivery objectives.
- Ensure optimal allocation of resources based on project priorities and organizational goals.
Risk & Regulatory Compliance
- Ensure adherence to M&T Bank's risk management framework, regulatory requirements, internal controls, and compliance standards.
- Identify and escalate control, compliance, or regulatory concerns that may impact project outcomes.
- Maintain appropriate project documentation to support audit, compliance, and governance requirements.
Required Qualifications
- Bachelor's degree in Business Administration, Information Technology, Finance, Engineering, or a related field.
- 6+ years of experience in Project Management, Program Delivery, Implementations.
- Mandatory experience within Banking and Financial Services, including one or more of the following:
- Commercial Banking
- Retail Banking
- Wealth Management
- Treasury Services
- Lending Operations
- Banking Technology Programs
- Demonstrated experience managing multiple simultaneous projects with varying complexity and stakeholder groups.
- Strong understanding of project management methodologies, governance frameworks, and delivery best practices.
- Experience working in Agile, Scrum, Hybrid, or Waterfall environments.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and presentation skills, with the ability to influence stakeholders across all organizational levels.
- Proven ability to manage competing priorities in a fast-paced, highly regulated environment.
Skills Required
- Bachelor's degree in Business Administration, Information Technology, Finance, Engineering, or related field
- 6+ years of experience in Project Management, Program Delivery, Implementations
- Mandatory experience within Banking and Financial Services (Commercial Banking, Retail Banking, Wealth Management, Treasury Services, Lending Operations, Banking Technology Programs)
- Demonstrated experience managing multiple simultaneous projects with varying complexity and stakeholder groups
- Strong understanding of project management methodologies, governance frameworks, and delivery best practices
- Experience working in Agile, Scrum, Hybrid, or Waterfall environments
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and presentation skills, with ability to influence stakeholders across all levels
- Proven ability to manage competing priorities in a fast-paced, highly regulated environment
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
