As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Services Project Manager plays a critical role in delivering medium-to-large telecommunications deployment projects that enable customer network success. This position drives project execution, governance, financial performance, and customer satisfaction across the project lifecycle. The role contributes to high-quality service delivery while aligning project outcomes to customer and business objectives.
How you will make an impact:
Deliver telecommunications services projects from inception through closure using established project management methodologies and contractual requirements.
Lead project handover activities, validate scope of work against sales orders, and develop detailed project schedules and work packages.
Identify project risks, develop mitigation plans, and conduct complexity reviews with key stakeholders.
Manage project scope, schedules, hardware delivery tracking, resource planning, and change order processes.
Drive customer communications, status reporting, governance reviews, escalations, and stakeholder alignment.
Coordinate engineering, installation, testing, and Ready for Service activities to achieve quality and deployment objectives.
- Achieve project financial targets, revenue forecasts, acceptance milestones, and project completion requirements.
- Prepare and update project documents including schedule, risk register and governance as per project management methodologies.
- Maintain organisational tools as required for compliance and monitoring
The must haves:
Education: Technical degree in a related field, or an equivalent combination of education and experience.
Experience: 10+ years of telecommunications industry operational experience and/or project implementation experience.
Experience: 8+ years in a lead role within Professional Services and/or participation in medium-to-large-scale projects.
Certifications: PMP certification preferred and required within one year of hire.
Utilization of Microsoft Office applications including Project,Word, PowerPoint, and Excel.
Nice to haves:
Experience with subsea deployment projects.
Business and financial management experience related to project-level P&L management.
Experience working within a matrix management environment and influencing without direct reporting relationships.
Experience negotiating with customers, internal resource owners, and external suppliers.
Ability to manage multiple account activities and project priorities simultaneously.
Background in fiber optic or high-speed data communications technologies.
Professional certification such as PMP or PRINCE2
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- Technical degree in a related field or equivalent combination of education and experience
- 10+ years telecommunications industry operational and/or project implementation experience
- 8+ years in a lead role within Professional Services and/or participation in medium-to-large-scale projects
- PMP certification preferred at hire
- PMP certification required within one year of hire
- Proficiency with Microsoft Office applications including Project, Word, PowerPoint, and Excel
- Experience with subsea deployment projects
- Business and financial management experience related to project-level P&L management
- Experience working within a matrix management environment and influencing without direct reporting relationships
- Experience negotiating with customers, internal resource owners, and external suppliers
- Ability to manage multiple account activities and project priorities simultaneously
- Background in fiber optic or high-speed data communications technologies
- Professional certification such as PRINCE2
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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