Project Manager

Vitalhub Corp. and its subsidiaries provide technology to health and human service providers including hospitals, regional health authorities, mental health, long-term care, home health, community and social services. The Company's solutions span the categories of electronic health records (EHR), case management, care coordination, patient flow, operational visibility, workforce automation and mobile apps.

VitalHub is based in Toronto, ON, and is publicly traded on the TSX under the symbol “VHI”.

Purpose: The Project Manager plays a crucial role at Vitalhub Corp. by overseeing the deployment and upgrade of Vitalhub software solutions across healthcare facilities. This role involves direct collaboration with healthcare providers to ensure the successful adoption and optimal use of Vitalhub’s technology, ultimately improving patient care and operational efficiencies. The Project Manager is responsible for the entire project lifecycle, from initiation through to completion, ensuring projects are delivered on time and meet all specified requirements. This role can be located in either Toronto or Kingston.

Your Responsibilities:

• Coordinate and work collaboratively with internal resources and third parties/vendors for the flawless execution of projects.
• Lead and deliver multiple projects, ensuring they are delivered on-time, within scope and within budget (whilst carefully monitoring and tracking revenue recognition for professional services).
• Develop detailed project plans, set milestones, and allocate resources effectively.
• Act as the primary point of contact for clients, understanding their needs, providing regular updates, and managing expectations.
• Support the Senior Project Manager to ensure effective preparation and presentation of project financial data within the NetSuite program and Ruddr platform. Making sure planned hours and actual hours are adhered to during the project phase.
• Collaborate with cross-functional teams, including implementation and integration specialists, business analysts, developers and support staff, to ensure project goals are met
• Developing project scope, objectives and deliverables, involving all relevant stakeholders, and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop and maintain comprehensive project documentation, including project plans, resource allocation, meeting minutes and change requests.
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Measure project performance using appropriate systems, tools, and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Identify, assess, and mitigate project risks, ensuring potential issues are addressed proactively.
• Perform risk management to minimise project risks - proactively identify, assess, and mitigate project risks - identifying project risks, potential delays and dependencies and initiating corrective action as appropriate (adjusting project plans accordingly).
• Resolve project-related issues quickly and effectively to minimise project delays and budget overruns.
• Maintain and monitor risk logs and ensure that mitigation plans are put in place for high-priority risks.
• Prepare and present regular project reports, including project status reports, progress updates, risk assessments and performance metrics to key stakeholders (internal/external).
• Implement lessons learned from completed projects to improve future project delivery processes and methodologies.

Essential Experience:

• Proven working experience as a Project Manager in the Information Technology sector.
• Experience of managing and leading multiple projects at one time.
• Thorough understanding of project management techniques and methods.
• Excellent client-facing and internal communication and interpersonal skills.
• Excellent written and verbal communication skills.
• Solid organisational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office, Microsoft Project.
• Problem-solving and decision-making abilities.
• Detail-oriented with a commitment to delivering high-quality work.
• Ability to work under pressure and manage multiple priorities.
• Proactive, adaptable, and able to thrive in a fast-paced environment.

Nice to Haves:

• PMP / Agile / PRINCE II certification is a plus.
• Experience of using Ruddr.
• Experience in Healthcare Technology.
• Understanding of healthcare systems and regulatory requirements in the Canada.
• Proficiency in project management software and tools.

Working Conditions:

• Employee may sit for prolonged periods of time
• Prolonged periods of time viewing computer monitor and keyboarding
• Tight deadlines, with multiple and rapidly changing priorities
• Interacting with internal and external stakeholders
• Open office floor plan means noise and a regular flow of people around the office.
• Employee may be required to travel (overnight) as required.

Hours of Work:

• Workweeks are five days, Monday to Friday, 8 hours per day, starting at 0800, 0830 or 0900, as agreed upon between the employee and their manager.  
• Minimum hours of work each week is 40, unless otherwise agreed to between the employee and their manager.  
• Employee may be required to work additional hours, including occasions.

Vacancy Status: This posting represents an active vacancy for which we are currently hiring. 

VitalHub is committed to equal opportunities in employment. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas. VitalHub is committed to reflecting the diverse communities it serves and to practicing cooperation, respect, and openness with its employees, customers, and candidates.

At VitalHub, we see hiring as a deeply human process. While we use technology to improve efficiency, people, not algorithms, make our hiring decisions. AI is used in limited, administrative ways, such as helping schedule interviews and supporting our applicant tracking system with basic keyword matching.

We do not use AI to evaluate candidates, conduct interviews, or make hiring decisions. Every application is reviewed and every decision is made by real people who are focused on finding the right fit for both the candidate and VitalHub.