The Role
Lead end-to-end delivery of AI-powered customer service bot solutions for contact centers. Manage project planning, timelines, budgets, risks, and cross-functional teams (engineering, data science, UX, operations). Define scope and technical requirements, ensure compliance, monitor KPIs and financials, and drive post-deployment optimization and continuous improvement.
Summary Generated by Built In
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Project Manager to join our Team
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
The Project Manager will lead end-to-end delivery of AI-powered customer service bot solutions within contact center environments. This role involves managing cross-functional teams through all phases of the project lifecycle—from requirements gathering to post-production support—ensuring timely delivery, quality outcomes, and alignment with business goals
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Project Manager to join our Team
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
The Project Manager will lead end-to-end delivery of AI-powered customer service bot solutions within contact center environments. This role involves managing cross-functional teams through all phases of the project lifecycle—from requirements gathering to post-production support—ensuring timely delivery, quality outcomes, and alignment with business goals
Key Responsibilities
- Lead project planning, execution, and delivery of AI agent solutions.
- Coordinate with stakeholders to define project scope, goals, and deliverables.
- Manage timelines, resources, budgets, and risks across multiple projects.
- Facilitate collaboration between engineering, data science, UX, and operations teams.
- Ensure compliance with technical and business requirements.
- Monitor and report on project progress, KPIs, and milestones, including project financials.
- Drive continuous improvement and post-deployment optimization.
Skills Knowledge and Expertise
- Proven experience managing AI or software development projects.
- Strong understanding of conversational AI, NLP, and contact center technologies.
- Excellent communication and stakeholder management skills.
- Ability to translate business needs into technical requirements.
- Experience with Agile/Scrum methodologies.
- Fluency in English; Spanish is a strong advantage.
- AI/NLP platforms (e.g., Dialogflow, Azure Bot Services, Rasa)
- Project management tools (e.g., Jira, Trello, Asana)
- Cloud platforms (e.g., Azure, AWS, Google Cloud)
- CI/CD tools and DevOps practices
- CRM and contact center systems (e.g., Genesys, Salesforce)
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
- Master’s degree is a plus.
- PMP, PRINCE2, or equivalent project management certification.
- Agile/Scrum certification (e.g., Certified ScrumMaster) preferred.
Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Health Insurance
25 days paid holiday a year
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Health Insurance
25 days paid holiday a year
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
Skills Required
- Proven experience managing AI or software development projects
- Strong understanding of conversational AI, NLP, and contact center technologies
- Experience with Agile/Scrum methodologies
- PMP, PRINCE2, or equivalent project management certification
- Agile/Scrum certification (e.g., Certified ScrumMaster)
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
- Master's degree
- Fluent English
- Spanish language skills
- Right to work in the territory (UK & EU); employer cannot offer visa sponsorship
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The Company
What We Do
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
