Project Manager

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements.

Responsibilities: 

• Manage the full delivery cycle of technical projects, mainly in CX and telecom environments.
• Handle both fixed-scope and Time & Materials (T&M) projects, ensuring delivery on time and within budget.
• Create and maintain project plans, including tasks, timelines, owners, and milestones.
• Identify project risks and coordinate with vendors, carriers, and third parties to resolve issues.
• Follow standard project management processes such as scheduling, reporting, change management, and risk tracking.
• Work closely with Engineering, Operations, IT, Product, Finance teams, and external partners.
• Monitor project budgets, forecasts, and costs together with Finance teams.
• Prepare project updates, reports, and dashboards for management and stakeholders.

• 7+ years of hands-on project management experience, including significant exposure to CX, telecom, or infrastructure-related environments.
• Proven experience managing technical projects from initiation through closure, including ownership of scope, schedule, budget, risks, and stakeholder communication.
• Experience coordinating service orders, carrier escalations, maintenance activities, and multi-party technical cutovers.
• Strong communication and leadership skills, with the ability to facilitate meetings, drive decision-making, and manage cross-functional collaboration effectively.
• Proficiency with project management and collaboration tools such as Jira, MS Project, Confluence, and Excel for tracking and financial analysis.
• Strong organizational skills with exceptional attention to detail.
• Ability to work effectively in multicultural and distributed team environments.

Nice to have

•  Previous experience within telecom, ISP, carrier, UCaaS, CX, or wholesale voice environments.
• PMP certification or equivalent project management qualification.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.