WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
We're hiring a Senior UX Designer to work on a core B2B SaaS product. This is a pivotal year — AI is changing what's possible in our platform, and we need designers who can think carefully about where it genuinely improves user workflows and where it doesn't.
The Role
Zeta Global helps brands build stronger customer relationships through data-driven marketing. Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement.
The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations. Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance.
The Project Manager (PM) is responsible for leading the end-to-end delivery of client-facing projects, ensuring execution against scope, schedule, budget, and quality expectations. The PM establishes project governance, drives cross-functional planning and coordination, and manages stakeholder communication and risk. As the primary day-to-day owner of delivery, the PM ensures timely decision-making, clear accountability, and successful project outcomes from initiation through closeout.
Responsibilities
Deliver assigned projects (implementation and one-time engagements) by developing comprehensive project plans that define objectives, timelines, budgets, and resource requirements to deliver the contracted scope.
Coordinate project activities, ensuring adherence to project milestones and deliverables.
Monitor and track progress, identifying and addressing any issues or risks that may impact project success.
Manage project forecasting and resource planning throughout the project lifecycle.
Clearly identify resource demand based on detailed project plans.
Lead recurring status reviews and stakeholder communications, escalating risks, decisions, and dependencies as required.
Develop and maintain project documentation and reporting (e.g., plans, RAID logs, status reports), providing clear visibility to internal and client stakeholders.
Define and lead cross-functional project teams (e.g., Technical Services, Production Services, Strategy, Client Success, Global Support and Sales), assigning tasks and responsibilities based on a defined RACI matrix.
Define work packages and assignments aligned to contracted scope, ensuring adherence to budget, quality standards, and schedule.
Foster a culture of accountability and continuous improvement across the delivery team.
Identify and engage project stakeholders, establishing clear communication channels and managing expectations.
Identify and assess project risks, developing mitigation strategies and contingency plans.
Proactively manage changes to project scope, timelines, and resources, ensuring proper documentation and communication.
Monitor and control project budgets, identify cost-saving opportunities, and implement appropriate measures.
Collaborate with the Program Director, Portfolio Program Manager (as applicable), and resource owners to ensure appropriately skilled and experienced resources are assigned to the project.
Support Sales by coordinating estimates and validations, assessing implementation risks, and reviewing statements of work for completeness and feasibility.
Ensure deliverables meet defined quality standards and client requirements, coordinating reviews and approvals as needed.
Ensure delivery of the contracted scope and align with the project team on roles, responsibilities, and success criteria.
BENEFITS & PERKS
- Excellent medical, dental, and vision coverage
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
Skills Required
- Lead end-to-end client-facing project delivery for SaaS implementations
- Develop comprehensive project plans including objectives, timelines, budgets, and resource requirements
- Coordinate cross-functional teams and define RACI for project tasks
- Manage project forecasting, resource planning, and budget monitoring
- Identify, track, and mitigate risks using RAID logs
- Lead stakeholder communications, status reviews, and escalation of risks/decisions
- Support Sales with estimates, implementation risk assessments, and SOW reviews
- Ensure deliverables meet quality standards and client requirements
What the Team is Saying
Zeta Global Compensation & Benefits Highlights
How does Zeta Global ensure its pay and bonus plans are competitive?
Zeta Global supports competitive compensation through a mix of base pay, equity, performance incentives, financial benefits and employee feedback-informed rewards. The company’s total rewards approach connects compensation with ownership, financial planning and benefits that support employees’ broader well-being.
- Competitive pay and incentives: Zeta lists competitive pay, equity, performance bonuses and an employee stock purchase plan as part of its compensation and total rewards offerings. Employees also describe compensation as a strength. A software engineer said Zeta offers “good compensation,” “best appraisals and pay raise” and a “supportive work environment,” while a director cited “compensation” as one of the strengths of the company.
- Equity and ownership: Zeta offers company equity and an employee stock purchase plan, giving employees ways to participate in the company’s growth. Its broader financial benefits also include a 401(k) with company match, monthly financial workshops, commuter benefits and insurance coverage, reinforcing compensation as part of a larger financial wellness package.
- Performance-oriented rewards: Employee reviews describe Zeta’s compensation as tied to performance and growth. One employee said, “Zeta pays well,” while another said compensation is “within industry range and revised every year.” A finance analyst cited “great incentives,” and a director described Zeta as a place to “shape your career” with room to move up. (Comparably; Glassdoor reviews; Indeed reviews)
- Benefits that strengthen total rewards: Zeta’s rewards package extends beyond pay through health, dental and vision insurance, mental health benefits, pet insurance, flexible time off, parental leave, adoption assistance, fertility and family-building support, travel assistance for reproductive health procedures, volunteer days and wellness resources. The company also says it uses wellness surveys and employee feedback to shape benefits updates, including expanded parental leave and adoption assistance.
- External signals:
- Compensation sentiment: Employees on external review sites describe Zeta’s compensation as “good,” “great” and competitive, with reviews citing pay raises, incentives, benefits and performance-based earning potential. (Glassdoor reviews; Indeed reviews; Comparably)
- Benefits signals: External profile data lists company equity, performance bonuses, an employee stock purchase plan and a home-office stipend for remote employees.
- Financial wellness: Zeta’s benefits include 401(k) matching, financial workshops, insurance coverage and employee stock purchase participation.
Bottom line: Zeta Global’s compensation approach combines competitive pay, performance incentives, equity, stock purchase access and broad benefits, giving employees both near-term rewards and longer-term financial participation in the company’s growth.
Zeta Global Insights
What We Do
Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
At Zeta, people have the freedom to think creatively, take initiative, and grow. We value curiosity, innovation, and teamwork, empowering everyone to use AI and technology in smarter ways to drive impact for clients, consumers, and each other while shaping the future together.
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Zeta Global Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
