Project Manager, Web Operations

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Overview:
We are looking for a seasoned, trusted and reliable Project Management Lead who combines rock solid project management, experience, talent, as well as multi-dimensional and critical thinking skills to strategically support our web evolution and operations efforts and extensive cross-functional collaboration.
What we are looking for in an ideal candidate:

• 5+ years of project management experience, desirably in SaaS or tech companies

• A professional Project Manager with a proven track record of leading cross-functional website transformation, evolution and operational projects while meticulously, accurately and strategically planning them from ideation to execution while delivering measurable business results

• Coordinate both redesign and content update efforts between the web development, UX, SEO, analytics and stakeholder teams while ensuring that timelines, QA and KPIs are met

• Break down large web initiatives into manageable iterations while prioritizing based on business needs and delivering results incrementally

• Strategically lead and manage the entire project lifecycle for website experience initiatives, including stakeholder alignment, sprint planning, and post-launch analysis

• Ability to keep projects on track while building trusted relationships with multiple stakeholders

• Proactively identify opportunities for optimizing processes, digital experiences and driving web evolution initiatives

• Drive and/or contribute to designing and implementing tools and dashboards to track performance and increase decision-making accuracy 

Experience and skills:

• Manage the process of developing and executing website, paid media and campaign design and content updates

• Strategically collaborate with web development, UX, SEO, analytics and other Marketing and cross-functional teams to achieve maximum quality, efficiency, and customer/business impact

• Identify opportunities to drive project management efficiencies while maximizing investment opportunities and enabling business results

• Hands-on knowledge of JIRA, Asana, Google Docs/Sheets and/or Confluence, as relevant

• Leverage Agile and/or Scrum principles, methodologies and workflows, including participating and leading sprint planning for website projects, leading retros for process and project management optimization

• Ability to clearly communicate thoughts and proposals

• Solid presentation skills

• Strategic, creative, out-of-the-box thinker

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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