Project Manager, Support Services

Project Manager, Support Services 

Position Type: Full-time

Work Location: Remote

Reports To: Manager, Support Services

Summary: 

The Project Manager is a key client-facing role at Grace Hill, responsible for transforming data into actionable insights that drive business decisions for our multifamily and commercial real estate clients.  As a Project Manager, you will collaborate closely with our internal analyst and customer success teams to ensure the successful execution of projects, culminating in compelling presentations to C-suite executives, asset managers, and property owners/operators. Your ability to communicate complex data clearly and effectively will be essential to building strong client relationships and demonstrating the value of Grace Hill's products.
 

Project Management:

• Efficiently manage a high volume of simultaneous projects, ensuring timely delivery and exceptional quality at every stage.
• Develop and maintain strong relationships with key client stakeholders, understanding their unique business goals and challenges.
• Lead client-facing meetings, ensuring all parties are informed and aligned on project expectations and outcomes.
• Deliver high-impact presentations of results to senior-level client audiences, translating data into actionable recommendations that drive change.
• Update key tracking and documentation in SalesForce for implementations/projects, programs, and other client-related records.

Data Analysis & Reporting:

• Partner with the analyst team to ensure the accurate interpretation and analysis of client’s customer experience data, including results from customer surveys, online reputation, and other Grace HIll solutions, identifying key trends and patterns.
• Guide the creation of visually compelling and informative reports and presentations that communicate the customer and employee experience findings.
• Work with the customer success team to develop customized recommendations and action plans based on the insights.

Subject Matter Expertise:

• Serve as a subject matter expert on project process, best practices, and industry trends.
• Provide strategic guidance and recommendations to clients, helping them leverage customer and employee experience data to optimize their business performance.
• Continually expand your knowledge of the multifamily and commercial real estate industries to serve Grace Hill’s clients better.

Qualifications

• High school diploma required.
• College degree preferred or an equivalent combination of relevant education and work experience, preferably in analytics, project management, market research, management consulting, or related field.
• Excellent project management skills, with a track record of successfully managing project loads.
• Ability to work autonomously in a fast-paced organization.
• Strong interpersonal, relationship-building, and teamwork skills, with the ability to interface at all levels of management and personnel, both internally and externally, with a high level of customer/client service mentality.
• Experience with Salesforce, CRMs, Google Workspace, or project management tracking tools is a plus.
• Experience with customer experience, employee experience, and online reputation data is a plus.

About Grace Hill

Grace Hill provides industry-leading SaaS technology solutions designed to make a positive impact in real estate and improve the lives of people where they work and live. Harnessing years of real estate experience and the understanding that people are better together, Grace Hill helps owners and operators increase property performance, reduce operating risk, and grow top talent. More than 500,000 professionals from over 1,700 companies rely on Grace Hill’s talent performance solutions covering policy, training, assessment, survey, and data-driven insights. Visit us at gracehill.com or on LinkedIn.and to have a positive impact on our industry, our clients, and our company and join our team.