Guideway Care is a mission-driven organization committed to improving patient care and providing superior patient activation solutions to healthcare organizations. We pride ourselves on building an inclusive culture and hiring team members who are motivated by purpose, impact, growth, and innovation.
Want to be part of a team making a difference in patient care while also growing your career? If YES! Keep reading!
Job Summary:
As a Project Manager/Senior Project Manager, you will play a pivotal role in the customer’s experience by implementing solutions and collaborating across the organization to drive a successful delivery process. Reporting to the Sr. Director, you will collaborate with cross-functional teams, including Clinical Services, Product Management, Business Development, Customer Experience, and Marketing, to ensure our solutions are implemented and delivered flawlessly. This role is ideal for an experienced project manager looking to transition into a high-impact role within a mission-driven, rapidly growing organization.
Ultimately, your impact will enable our customers to drive direct, evidence-based, and measurable improvement in patient care.
Essential Functions:
- Customer Experience: work collaboratively across the organization to delight the customer and foster the relationship.
- Implementation: ensure accountability with clear communication, expectations across all parties are well-documented and deliverables are exceeded.
- Sales Enablement: Partner with Sales to create and deliver an experience that promotes further expansion, engagement and growth.
- Continuous Improvement: Gather and synthesize customer and internal team feedback to refine future implementation process success and impact.
Required Skills/Abilities:
- Educational Background: Bachelor’s degree in business, marketing, healthcare, or a related field. Advanced degrees are a plus.
- Experience: 2+ years of experience in project management; technology implementation experience is a plus. Possess strong attention to detail and organizational skills.
- Analytical Skills: Strong analytical mindset with the ability to translate complex data into actionable insights.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to craft persuasive messaging and present ideas clearly.
- Collaboration: Proven ability to work effectively in cross-functional teams and manage multiple stakeholders.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with a growth mindset.
- Technical Acumen: Familiarity with healthcare technology, data analytics, or SaaS solutions is preferred but not required.
Preferred Education and Experience:
- Previous project management experience.
- Data management experience within a healthcare setting.
- Advanced Excel skills.
- Healthcare background.
Supervisory Responsibilities: None
Travel Requirements: 0%
Work Authorization: Immigration or work visa sponsorship will not be provided
Total Rewards:
The target salary range for this role is $70,000 to $90,000 per year. An individual’s salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.
In addition to our inclusive working environment and competitive pay, team members enjoy:
- Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program
- Benefits package including medical, vision, dental, flexible spending account (FSA), company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
- 401(k) retirement plan with a company match.
- Opportunities for professional development.
Essential Duties and Responsibilities
- Project team leadership from handoff from sales to handoff to customer success
- Develop the overall project schedule, the establishment of project milestone dates, and work with the client on deliverables.
- Implements one of two lines of business with the client within the standard implementation timeframe
- Work closely with the Sales team during handoff to Implementation
- Collaborate across departments to ensure a timely and efficient project delivery.
- Any other duties necessary to drive our values, fulfill our mission, and abide by our company values.
We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
Top Skills
What We Do
Advancing health equity, optimizing patient satisfaction, and lowering total cost of care in value based arrangements.
Partnering with hospitals, health systems, payers and provider organizations, Guideway positively impacts patient / member lives and drives financial and operational improvement for our partners. Specially trained Care Guides work with patients and caregivers to understand and resolve their barriers to care, resulting in a uniform care experience and optimal outcomes.
