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Guideway Care
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Seeking a highly skilled and self-motivated Project Manager to manage multiple projects for healthcare organizations. Responsibilities include project team leadership, project scheduling, client coordination, and efficient project delivery. Requires 3-5 years of Project Management experience and a BS/BA degree in a related field.
The Script Developer is responsible for creating and maintaining scripts for contact center clients to improve client and agent satisfaction. They implement detailed scripts into the phone system, work with Technical Writers, conduct quality assurance testing, and analyze script effectiveness. The role requires strong attention to detail and offers the opportunity to impact key business metrics.