Project Manager - Software Installations

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Plan, coordinate and supervise site preparations and advise customers and contractors for the installation of SHS software products and related hardware, to ensure efficient and timely execution of installations and upgrades according to technical and safety regulations and maximize customer satisfaction

Major responsibilities:

• Review of SHS sales orders and contract upgrades for the assigned region to ensure the deliverables are compatible and achievable
• Coordinate and supervise site preparations with customers, in order to ensure sites are contractually compliant for SHS products installations
• Provide project management services by planning SHS activities and resources for installation of SHS products on prepared customer sites, to ensure installations and upgrades can be carried out from start to end according to plans established and contracts agreed with customers
• Collect documents of Acceptance Test results, to ensure that all contractual conditions are met according to schedule for final handover of the installation project to the customers
• Plan, design and manage the implementation of all new system installations and large system upgrades, to ensure highest quality whilst minimizing costs
• Interface externally with customers and 3rd party vendors / architects for the timely execution of projects to ensure that they can perform their work according to established installation project plans and that necessary actions are taken to resolve issues and problems
• Record all information resulting from project meetings and site inspections with customers, SHS installation engineers and external contractors, in order to provide all parties, the necessary information to enable them to perform their activities according to established installation project plans
• Maintain procedures and tools such as MS project/Task-Ray, Digi Dashboard, Gantt charts, Travel reports, check lists and escalation reports to enable all parties to perform their activities according to established installation project plans
• Interface internally with Installation Supervisors / sales organization / order processing / centralized services to provide them the necessary technical support on installations and optimize customer relations
• Develop and maintain close working relationships between SHS sales, order processing, installation teams, applications teams and European & APJI local and regional service managers, to achieve a smooth processing of customer orders according to installation and upgrade plans and provide regular reports on ongoing installation projects
• Monitor installation process indicators and conduct debriefings, in order to track issues and take corrective actions to solve problems and ensure installations are carried out according to established installation project plans. Monitor customer facility preparation and coordinate equipment shipment schedules to ensure timely and effective installation and commissioning of equipment
• At completion of a project, collect relevant documents such as but not limited to:

• Acceptance Test results
• Acceptance Letters and/or Installation Verification Forms
• Customer configuration information to ensure that all contractual conditions are met according to schedule for final handover of the installation project to the customer and local SHS Service

• Provide accurate data for revenue recognition to ensure accurate forecasting.
• Review / approve documentation flow per project to use consistent work methods
• Perform other duties as assigned
• As a subject matter expert, delivers product and/or procedural training to other project managers.

Expertise and skillsets:

• Bachelor’s degree from recognized technical institute or University in software engineering, Computer Engineering etc. Or related fields or equivalent education.
• Minimum 4-5 years of project management in an IT equipment field, Capital Equipment Field, Healthcare business or an equivalent number of years managing SHS IT products as a Support Engineer
• PMI or Equivalent Certificate  
• Fluency in the local language and in English, Excellent verbal and written communication skills require
• one other major foreign language preferred
• Must be mature and tactful
• Sound understanding of commercial terms
• Very articulate and skilled in interpersonal communications
• Willing to travel
• Willing to work normal and non-normal hours as required to support the customers
• Competent understanding of all aspects of planning and installation Software Control & Support Systems
• Business administration skills
• Excellent skills in applying SHS health & safety regulations to job holder’s work environment
• Conflict Management and negotiating skills desired.

Knowledge:

• Thorough knowledge and professional experience of project management (planning and execution), particularly as it relates to working across functional interfaces in a capital equipment field.
• Sound knowledge of and professional experience with microcomputers / PC based systems. Must have a general knowledge of network design, software controls systems, and server management. Knowledge of the use and deployment of software in a healthcare environment.
• Thorough understanding of customers and their requirements
• Sound understanding and application of contract terms, composition / interpretative
• Thorough understanding and application of SHS business procedures
• Knowledge of SHS strategy and sound understanding of business goals, i.e. corporate strategy, product and market strategies
• Sound understanding and experience in establishing quotations, costing for jobs, monitoring and following up on execution
• Knowledge of processes and methods used in SHS product areas such as product specification, product developments / expansions and product security and safety
• Constant training to gain and maintain a sound knowledge and systematically apply national laws and SHS regulations on health & safety in the workplace environment, particularly concerning radiation and electrical safety

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

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