Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. SmartSense and Jolt are trusted by more than 2,000 organizations, including Walmart, SpaceX, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions. We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT.
- Coordinate cross-functional teams to deliver client projects on time
- Build and manage project timelines, milestones, and implementation plans
- Define installation goals and support successful customer onboarding
- Monitor and assist with customer escalations to ensure timely and thoughtful resolution
- Coordinate customer training sessions, documentation, and training videos
- Track project progress and provide clear status updates and reporting
- Apply best practices to improve efficiency, consistency, and customer experience
- Support long-term initiatives such as touchless onboarding and process improvements
- 1–3 years of experience in a customer support, product support, or client-facing role
- Organized and customer-focused with strong attention to detail
- Comfortable working with data and using metrics to improve performance
- Strong communication skills and the ability to manage multiple tasks at once
- Calm and adaptable in fast-paced or high-volume environments
- Motivated to learn and grow technical and functional skills
- Experience monitoring or improving KPIs such as response time or CSAT
- Familiarity with tools such as NetSuite, Salesforce, JIRA, or Zendesk
- Exposure to high-volume support or operations environments
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What We Do
Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products and deploy and manage critical communications infrastructures in demanding environments. Our embedded modules and off-the-shelf routers, gateways and network products are designed for relentless reliability and deliver unquestioned performance and security. Our cloud-based software and professional services help customers put their connected products and assets to work across a broad range of mission-critical industry applications. Founded in 1985, we’ve helped our customers connect over 100 million things, and growing.
