Join Xurrent, where our AI-driven Operations Management platform powers the way modern enterprises manage and evolve their service delivery. We’re looking for curious, driven individuals who want to make a real impact and grow with a company leading the next wave of service and operations innovation.
Mission of the Position:
Coordinating between the Xurrent team, Xurrent customers, and our solutions partner ecosystem, the Project Manager is responsible for tracking and managing Xurrent customer implementations executed by our Partners. Collaborating and working closely with Sales, Customer Success, Partner Ops, and Finance, the PM will work to remove roadblocks, keep customer implementations on time and within budget, and ensure the successful start of our customers' lifecycle. The PM will begin reporting to the COO. This is a Hybrid role, 3 days in the office at our Austin location.
Responsibilities:
- Oversee all North American implementations for direct customers within the partner ecosystem
- Foster positive relationships with customers, partners, and internal stakeholders
- Ensure implementations are appropriately staffed to hold to agreed scope, timeline and budget per the SOW.
- Provide outstanding communication and customer service to customers throughout implementations
- Continually evaluate the progress of ongoing projects to ensure cost and time projections align with initial project outcomes; escalate if necessary and identify opportunities for executive engagement
- Communicate client project responsibilities and how they affect project schedule and budget
- Provide project management expertise, support, and facilitation to project team resources
- Provide clear communication and updates on the project to the team, client, and management
- Identify and manage project risks, and communicate / escalate these appropriately.
- Manage and lead assigned resources to completion of project including post project review
- Ability to plan and prioritize to achieve a defined objective
- Assist in any other special projects as assigned by manager
- Maintain all relevant Xurrent product certifications
Requirements:
- 3-5 years of relevant experience in project management or a related field
- Proven track record of successfully managing complex projects from initiation to closure, meeting project objectives, scope, budget, and schedule
- Experience leading cross-functional project teams and collaborating with stakeholders at various levels
- Potential travel requirements for Enterprise customer engagements
- Bachelor’s degree in Communications, Business, IT, Engineering, or a related field preferred.
- Project Management certifications (PMP, PRINCE2, CAPM, LSSGB) preferred
- ITIL certification a plus; will be required during first six months of employment
- Strong written and verbal communication skills in English; additional European languages a plus.
Important Notice: Beware of Recruitment Scams
We have been made aware of fraudulent job offers being circulated under Xurrent’s name. Please note that only communications from verified recruiters using emails ending in "@xurrent.com" are official.
If you receive unsolicited job offers, interview requests, or messages that seem suspicious, please exercise caution and do not share personal information or make any payments. Please note that Xurrent does not issue job offers without an application and interview process. Only candidates who successfully complete the interview process may receive an offer letter. We're actively addressing this and appreciate your help in staying alert and helping us protect our community.
Statement of Equal Opportunity
Xurrent is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.
Top Skills
What We Do
Xurrent is transforming service management for the modern enterprise.
The Xurrent platform seamlessly connects teams to optimize IT service management through its AI-forward, service-oriented, and multi-tenant SaaS architecture. It automates cross-functional workflows, enabling frictionless service delivery that significantly enhances business outcomes. Xurrent is designed to be Easy, Advanced, and Complete—providing an intuitive user experience, cutting-edge capabilities, and comprehensive features that make it the most advanced ITSM platform available today. With a strong focus on ease of use and deployment, Xurrent empowers organizations to achieve exceptional results with minimal effort.
Hundreds of organizations worldwide trust Xurrent to elevate their Enterprise Service Management. In 2023, Xurrent was recognized for the third consecutive year as a Gartner® Peer Insights™ Customers’ Choice in the ‘Voice of the Customer’: IT Service Management (ITSM) Platforms. For more information, visit www.xurrent.com
Why Work With Us
Xurrent leads IT Service Management, empowering global organizations with innovative, cutting-edge technology and service-focused solutions.
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