Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.
The Work
Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.
This Project Manager, ServiceNow, will become a trusted advisor for clients in technology strategy, IT Engineering, Service Management, and Platform Management and participate in building POCs, prototypes and modernizing web-based applications. Guide the management of a variety of SaaS technology platforms. Work with technical leadership and other architects to develop and promote technology best practices, and standards, and collaborate with other service delivery teams. The ICF team works closely with clients and other contractors to ensure the performance and reliability of public-facing, mission-critical applications.
Job Location- Must be able to work onsite in San Diego, CA five days a week.
What you’ll be doing (Responsibilities/Day to Day):
Develop technology strategy in close collaboration with Federal executives, business SMEs, and key stakeholders.
Build professional trust relationships and establish personal rapport with business stakeholders to better understand their concerns and business mission.
Lead meetings with senior client leadership and stakeholders to discover the current state, business processes, requirements, and pain points and understand aspirations, business mission, and goals.
Develop technology presentations and communicate effectively in meetings to describe complex technology choices, trade-offs, and considerations.
Work directly with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy to address key challenges.
Develop governance, operating models, CONOPS, and processes to support the business mission.
Define key considerations, evaluate new technology platforms, perform analysis of alternatives based on well-defined processes, and present findings to technical as well as non-technical audiences.
Document as-is, and to-be architecture diagrams and business process flow and flow charts, decision trees.
Actively participate in project discussions and team meetings (e.g., daily standups, reviews)
Collaborate with cross-functional teams to define and prioritize development activities in ServiceNow.
Support all aspects of the implementation including requirements, design, testing, and delivery of tracking and reporting tools.
Work with stakeholders of IT systems and internal SMEs to define the system requirements and design approach.
Develop an understanding of the client processes and procedures and assist with making improvements relative to technology.
Work with a team of senior technologists to lead and manage the rapid development and implementation of prototypes and proofs-of-concept utilizing a variety of technologies.
Understand and identify requirements by establishing personal rapport with clients and with other persons in a position to understand service requirements.
Document project plans, architecture diagrams, and processes.
What You Will Bring With You:
Must have an active Secret clearance
Must be a US Citizen as required by the federal government
Project Management Professional (PMP)
BS degree from an accredited institution with 8+ years of Project Management experience
4+ years of experience working with low-code/no-code platforms such as ServiceNow.
5+ years of experience leading technology consulting engagements with clients
4+ years of Federal experience
What We Would Like You To Bring With You:
Certified Scrum Master
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
AWS Certified Cloud Practitioner
Good understanding of system architecture and design principles.
Familiarity with ITIL processes and IT Service Management (ITSM) principles
In-depth understanding of ServiceNow best practices and industry trends
Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 concepts
Professional Skills
Strong leadership and team management skills
Exceptional problem-solving and critical thinking abilities
Excellent communication, presentation, and stakeholder management skills
Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.
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Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$130,687.00 - $222,169.00San Diego, CA (CA74)Skills Required
- Active Secret security clearance
- U.S. citizenship
- Project Management Professional (PMP) certification
- Bachelor’s degree from an accredited institution
- 8+ years of project management experience
- 4+ years of experience with low-code/no-code platforms such as ServiceNow
- 5+ years of experience leading technology consulting engagements with clients
- 4+ years of federal experience
- Certified Scrum Master certification
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
- AWS Certified Cloud Practitioner certification
- Understanding of system architecture and design principles
- Familiarity with ITIL processes and IT Service Management principles
- Understanding of federal security and compliance frameworks, including NIST, RMF, eMASS, DoDM 8140, and IL4/IL5 concepts
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Multiple medical plan choices (UHC PPO/HDHP and Kaiser in some areas) come with employer HSA/HRA funding and wellness incentives, with dental and vision included. Mental-health access is emphasized via Modern Health, offering up to 10 therapy and 10 coaching sessions annually.
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Parental & Family Support — Family-building resources include Maven support on UHC plans, $10,000 lifetime fertility/surrogacy reimbursement, and $5,000 for adoption, milk-shipping, and clinician-led programs. Caregiver and 24/7 resources are also available through the EAP.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a 5% discount is broadly available and regularly highlighted in postings. This adds a straightforward path for employees to build ownership alongside salary and benefits.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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