The Blackbaud Customer Success Services team is looking for a Senior Project Manager to join our Services PMO. Senior Project Managers are responsible for managing large/complex customer projects involving Blackbaud’s solutions. Project Managers serve as the main point of contact for customer and internal project teams and are responsible for the overall success of the project. Individuals in this role must have excellent customer service skills and are responsible for ensuring customers have a superior customer experience. Project Managers work with cross-functional teams to schedule and manage project delivery. This team is evaluated on project implementation process, customer care and customer satisfaction.
What you'll do:
Managing custom implementations for Blackbaud’s customers.
Development of project plans including strategy definition, project forecast allocation, timelines and milestones, and contingency planning.
Application of business and technical knowledge in the development of project plans and tools to manage the delivery of the services.
Collaboration across resources to effectively carry out tasks and deliverables within the project.
Management of project status, risk management, staff mentoring and deliverable quality assurance, budget, and timeline.
Maintain project data in internal systems and project management tool, including project status updates, forecasts, backlog updates etc.
Ability to influence others to gain consensus on a desired outcome.
Thinks through and clearly communicates goals, interests, and positions in negotiation or conflict situations.
High degree of autonomy and ability to collaborate across multiple internal and external stakeholder organizations.
Willingness to act with empowerment to think innovatively and creatively on ways to provide customer solutions and improve Blackbaud processes.
Excellent verbal and written communication skills and ability to influence at all levels of customer engagement.
Strategic and critical thinker with the ability to manage multiple priorities and projects.
What you'll bring:
5-7 years of experience in project management.
Proficient in Microsoft tools, including MS Project.
Demonstrated ability to manage strategic customers and projects.
Prior experience with implementing CRM solutions desired.
Knowledge of Blackbaud products and the non-profit industry are a plus.
Experience in Salesforce is a plus.
PMP certification is a plus.
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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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The starting base pay is $77,700.00 to $104,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program
Top Skills
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As
the leading software provider exclusively dedicated to powering social impact, Blackbaud
expands what is possible across the nonprofit and education sectors, at companies committed to
social responsibility, and for individual change makers. Built specifically for fundraising,
nonprofit financial management, digital giving, grantmaking, corporate social responsibility and
education management, Blackbaud’s essential software accelerates impact through unmatched
expertise and powerful data intelligence. Millions of people across more than 100 countries
connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that
creates a better, more connected
world.
When nonprofits, social impact
teams, schools and individual
change-makers have powerful and
effective foundational infrastructure,
they transform our communities and
our world.
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