The Role
Lead day-to-day execution of a large-scale DMV modernization, coordinating internal teams and vendors, managing dependencies, risks, and delivery routines. Translate program goals into sequenced delivery activities, facilitate Agile ceremonies, drive readiness and go-live activities, maintain ADO visibility, and resolve cross-team blockers to ensure continuous forward momentum.
Summary Generated by Built In
seeks a Delivery & Implementation Manager to serve as the daily operational driver of the implementation — ensuring forward momentum, clarity, and coordination across internal teams and our implementation vendor.
undertaking a fastmoving, large-scale modernization effort. We are seeking a Delivery & Implementation Manager to serve as the daily operational driver of the implementation — ensuring forward momentum, clarity, and coordination across internal teams and our implementation vendor.
This is not an administrative tracking role; it is a hands-on delivery leadership role responsible for anticipating issues, removing blockers, creating structure in ambiguity, and maintaining progress across all workstreams.
As the DMV transitions toward a product-oriented operating model over the next 18 months, this role will help build the foundation of effective delivery routines, cross-team integration, and vendor accountability that will enable long-term success. The Delivery & Implementation Manager works closely with the Program Manager, Business Analyst, SMEs, IT, business units, and vendor partners.
This position serves as the operational heartbeat of modernization — ensuring day-to-day execution, alignment, and problem-solving across the entire implementation.
Key Responsibilities
- Drives the day-to-day execution of modernization work by ensuring all internal teams and vendors have what they need to maintain continuous forward progress toward milestones
- Translates high-level program goals into coordinated, sequenced, and actionable delivery activities across workstreams including Development, Testing, Data, OCM/Training, IT, and business units
- Serves as a key integrator across workstreams by identifying cross team dependencies, coordinating required actions, and ensuring consistent alignment across internal and vendor teams
- Maintains and communicates dependency maps or logs to support cross-team alignment.
- Partners closely with the Business Analyst to ensure incoming work is clear, actionable, and ready for delivery; partners with the Program Manager to ensure execution aligns with program strategy and priorities
- Collaborates with Product Owners and Business Analysts to refine scope, clarify requirements, and ensure delivery readiness.
- Leads and facilitates Agile or iterative delivery routines, ensuring ceremonies remain outcome oriented and that work is broken down into clear, manageable steps rather than vague tasks
- Maintains real-time visibility into delivery plans, risks, dependencies, and status; proactively identifies and resolves issues before they become blockers to progress
- Investigates issues end-to-end to determine root causes and drives resolution across teams, escalating only when necessary and always with recommended solutions
- Brings clarity to ambiguous areas by defining problems, coordinating decisions, and establishing the structure needed for continued forward movement
- Leads readiness and implementation activities including go-live planning, communications, training coordination, environment preparation, UAT coordination, go live execution, and stabilization.
- Coordinates daily with the implementation vendor to ensure alignment on deliverables, timelines, risks, and dependencies; works with the Vendor Manager to surface issues, monitor vendor commitments, and support accountability mechanisms
- Contributes to the delivery processes and routines that support DMV’s transition to a future product operating model.
- Maintains updates in Azure DevOps (ADO) or related delivery tools to ensure clear visibility across workstreams.
Required Skills & Experience
- Experience serving as a Delivery Lead, Implementation Manager, or Project/Program Manager supporting complex initiatives, system implementations, or modernization efforts
- Proven ability to drive outcomes across internal teams and vendors, maintaining daily forward momentum and ensuring workstreams stay aligned and on track
- Strong problem-solving skills with the ability to proactively identify issues, investigate root causes, and resolve blockers across teams before they escalate
- Ability to bring clarity to ambiguous situations by simplifying complex work, defining needed decisions, and creating structured, actionable steps for delivery
- Demonstrated communication and influence skills, including the ability to coordinate across technical and business teams, vendor partners, SMEs, and leadership without direct authority
- Experience working in Agile, iterative, or hybrid delivery environments, including facilitating ceremonies and maintaining real-time plans, risks, and dependencies
- Ability to manage cross team dependencies, drive alignment across vendors and internal teams, and ensure all workstreams maintain progress toward shared outcomes
- Experience preparing for and supporting implementation and go live activities such as readiness planning, UAT coordination, communications, cutover, and stabilization efforts
Desired Attributes
- Proactively identifies problems early and takes full ownership for driving solutions across teams, without waiting for direction
- Thrives in complex, high ambiguity environments and brings structure, clarity, and order where processes are still forming
- Comfortable operating in evolving, “squishy,” non-fully defined environments while helping the organization mature toward more disciplined delivery practices
- Demonstrates a strong sense of accountability and maintains relentless focus on forward movement and delivery outcomes
- Builds strong working relationships across internal teams and vendors, driving alignment and coordination without relying on authority
- Creates clarity from complexity by simplifying work, defining needed decisions, and coordinating cross stream actions to maintain consistent progress
- Energized by helping establish the foundational delivery routines and operating model that will support DMV’s future product-based structure
- Maintains a high ownership mindset with strong initiative, stepping in wherever needed to remove blockers, solve issues, and move work forward
Soft Skills
- Strong communication skills with the ability to create clarity, explain complexities, and coordinate effectively across business teams, technical teams, vendors, SMEs, and leadership without relying on authority
- Skilled in facilitating discussions, delivery ceremonies, and cross-team decision-making to ensure alignment, shared understanding, and continued progress across workstreams
- Highly proactive mindset with the ability to anticipate issues, take ownership, and address risks or blockers before they impact delivery momentum
- Strong problem-solving and critical-thinking skills, including the ability to investigate root causes, navigate ambiguity, and bring structure to evolving or unclear situations
- Ability to influence, build alignment, and drive collaboration across diverse internal teams and vendors in a forming, rapidly changing environment
- Resilient, adaptable, and comfortable operating in a fast-moving environment where priorities, needs, and expectations often evolve as modernization work progresses
Education
- Bachelor’s degree in a related field or equivalent professional experience
- Relevant fields may include business, public administration, information systems, computer science, engineering, communications, or other related disciplines
- Certifications in Agile, Scrum, project delivery, or change management are helpful but not required
Requirements
Skill
Required / Desired
Amount
of Experience
Experience as a Delivery Lead, Implementation Manager, or Project/Program Manager for complex initiatives
Required
7
Years
Required
7
Years
Driving outcomes across internal teams and vendors, ensuring continuous forward momentum
Required
7
Years
Required
7
Years
Problemsolving, rootcause analysis, and proactive issue resolution across multiteam environments
Required
7
Years
Required
7
Years
Ability to simplify complex work and create clarity within high ambiguity, fast evolving environments
Required
7
Years
Required
7
Years
Crossteam integration and dependency management involving business teams, IT, SMEs, and vendors
Required
5
Years
Required
5
Years
Experience in Agile, iterative, or hybrid delivery models, including leading delivery ceremonies
Required
5
Years
Required
5
Years
Vendor alignment, contract coordination, and managing accountability for external implementation partners
Required
5
Years
Required
5
Years
Implementation, cutover, UAT coordination, and go live readiness planning for system or modernization efforts
Required
5
Years
Required
5
Years
Risk identification, tracking, and proactive mitigation across multiple workstreams
Required
5
Years
Required
5
Years
Experience establishing delivery routines, processes, or operating models in maturing or forming environments
Required
5
Years
Required
5
Years
Experience partnering with multidisciplinary teams such as Development, Testing, Data, OCM/Training
Required
3
Years
Required
3
Years
Experience working in government, vendor heavy, modernization, or largescale implementation environments
Required
3
Years
Required
3
Years
Experience with Azure DevOps (ADO) and/or MS Project
Nice to have
1
Years
Nice to have
1
Years
Skills Required
- Bachelor's degree or equivalent professional experience
- 7+ years as a Delivery Lead, Implementation Manager, or Project/Program Manager supporting complex initiatives
- 7+ years driving outcomes across internal teams and vendors, maintaining daily forward momentum
- 7+ years problem solving, root cause analysis, and proactive issue resolution across multi-team environments
- 7+ years ability to simplify complex work and create clarity within high-ambiguity, fast-evolving environments
- 5+ years cross-team integration and dependency management involving business teams, IT, SMEs, and vendors
- 5+ years experience in Agile, iterative, or hybrid delivery models, including leading delivery ceremonies
- 5+ years vendor alignment, contract coordination, and managing accountability for external implementation partners
- 5+ years implementation, cutover, UAT coordination, and go-live readiness planning for system or modernization efforts
- 5+ years risk identification, tracking, and proactive mitigation across multiple workstreams
- 5+ years experience establishing delivery routines, processes, or operating models in maturing environments
- 3+ years partnering with multidisciplinary teams such as Development, Testing, Data, OCM/Training
- 3+ years experience working in government, vendor-heavy, modernization, or large-scale implementation environments
- Experience with Azure DevOps (ADO) and/or MS Project
- Certifications in Agile, Scrum, project delivery, or change management
- Strong communication, facilitation, and stakeholder influence skills across technical and business teams
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
