Project Manager - Senior Associate

Job Description
Are you looking for an opportunity to have every day present new challenges, events, and networking environments?
As a Project Manager Senior Associate within the JPMorgan Card Services organization, you will be a part of the Card Services Chief Administrative Office (Card CAO). Your role will involve managing high-priority projects with significant financial, process, and organizational impacts. You will be expected to effectively communicate and interact with senior business leaders and other project and program sponsors within Card and other Lines of Business. Additionally, you will be responsible for quickly and comprehensively addressing issues associated with supported initiatives and identifying and implementing improvements within the overall project delivery process.
You will report into the Business Analysis Director/Wilmington Corporate Center (WCC) Site Coordinator within the Card CAO Business Practices team.
Job responsibilities

• Work closely with senior business leadership to champion the employee experience and real estate activities within the Wilmington Corporate Center (WCC). Design & execute WCC activities to improve the employee experience.
• Lead communication efforts to provide campus progress updates to WCC employees.
• Monitor employee feedback for potential areas of improvement.
• Build and foster strong partnerships across key functional business teams and other lines of business.
• Partner with Real Estate and dining services to manage/enhance common employee amenities.
• Extend WCC best practices to Delaware hub and community/volunteer activities.
• Provide proactive communication for management to understand needs, communicate status and resolve conflict.
• Define, discover, document or standardize processes as appropriate.
• Prepare summaries for finance and business leadership to communicate expense performance and discuss Risks/Opportunities to budgets/forecasts.
• Assist Business Practices Director with additional governance tasks & projects as needed.

Required qualifications, capabilities, and skills

• Demonstrated experience in presenting to senior management and leading cross functional projects and initiatives.
• 3+ years of process management or expense analysis experience.
• Bachelor's degree.
• Strong leadership skills with proven ability to influence change and communicate with diverse stakeholders.
• Excellent relationship and communication skills, highly collaborative - can build rapport and credibility.
• Strong presentation skills.
• Strong organizational and multi-tasking skills.
• Proven ability to perform complex data analysis and provide structured conclusions to all levels of management.
• Makes decisions in a timely manner, sometimes with incomplete information and under tight timelines and pressure.
• Ability to assess situations and make appropriate, effective, timely project decisions.
• Sufficient understanding/subject matter expertise and preparedness of information to effectively communicate key messages across matrix project teams, IT or Business teams.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.