Position Summary
The Project Manager will support the fulfillment of large strategic deals coordinating with the Sales Team, Customer, Supply Chain, Service Team, Customer Care, and Scheduling.The Project Manager will also handle other projects to support Quench business initiatives.
Key Responsibilities:
- Act as single point of contact with customer during project to coordinate, plan and execute fulfillment.
- Communicates with key stakeholders weekly to identify action items and project risks.
- Review and audit daily reports identifying open items and follow up with appropriate teams.
- Facilitates meetings with clients, and internal team members to support project.
- Manage escalations related to planning and execution of project.Work with customer to identify communication plan for project and document plan.
- Maintain and update project plan for rollouts.
- Determine equipment needs for project and track shipments to ensure units/equipment delivered.
- Distribute project reports to internal and external customers.
- Partner with Service and Scheduling to build out resource planning for rollout.
- Maintain regular and reliable attendance.
Qualifications:
- Bachelor’s Degree preferred or 5 years of customer or service operations experience
- Extremely organized and detail oriented.
- Strong communication skills (verbal and written); prompt communication is vital.
- Exceptional ability to multi-task and stay organized in a results-driven, fast-moving environment.
- Strong problem-solving skills.
- Process Compliance: Follows all documented processes & department policies to provide customer support.
- Ability to collaborate and use influence cross-functionally.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
- Experience with Salesforce.com and Monday.com or other project tools is a plus.
What We Offer
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- Life insurance
- Disability
- Unlimited Paid Time Away
- Parental leave
- Additional voluntary benefits
- Career progression opportunities
- Coaching and professional development
Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Applicants
Beware of fake job offers falsely claiming affiliation with our company.
• We never request banking details or other personally identifiable information during interviews.
• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
• Official emails are from our domain. Our approved emails will come from @quenchwater.com or @culliganquench.com.
Skills Required
- Bachelor's Degree preferred or 5 years of customer or service operations experience
- Extremely organized and detail oriented
- Strong communication skills (verbal and written)
- Exceptional ability to multi-task and stay organized
- Strong problem-solving skills
- Proficiency with Microsoft Office Suite
- Experience with Salesforce.com and Monday.com or other project tools is a plus
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
