Program Manager, DTC

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Information Technology team at Bose exists to deliver valuable and reliable business and technology solutions with an innovative, engaged, and collaborative team focused on contributing to our corporate vision.

Job Description

We are seeking a highly skilled Program Manager with expertise in both Agile and Waterfall methodologies to lead our Salesforce Cloud projects focused on the Customer 360 journey. The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

• Lead and manage Salesforce Cloud projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Utilize Agile and Waterfall methodologies to plan, execute, and monitor project progress.
• Work with procurement teams to manage vendor selection, evaluations, and contract negotiations, ensuring the best outcomes for the business.
• Lead the discovery phase of IT projects by gathering detailed business requirements, analyzing current systems, and documenting the objectives and scope of the project.
• Create a governance model for decision-making, resource allocation, compliance, risk management, and ensuring alignment between IT and business leadership.
• Manage and track the overall project budget, ensuring financial resources are allocated effectively, costs are monitored throughout the project lifecycle, and any budgetary adjustments are communicated to stakeholders.
• Collaborate with stakeholders to define project objectives, requirements, and deliverables.
• Develop and maintain detailed project plans, including timelines, milestones, and resource allocation.
• Facilitate regular project meetings, including daily stand-ups, sprint planning, and retrospectives.
• Identify and mitigate project risks and issues, ensuring timely resolution.
• Provide regular project status updates to stakeholders and senior management.
• Foster a culture of continuous improvement and innovation within the project team.

Qualifications:

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• At least 5 years of proven experience managing Salesforce Cloud projects.
• Strong understanding of both Agile (Scrum) and Waterfall methodologies.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work effectively with cross-functional teams and manage multiple projects simultaneously.
• Strong problem-solving and decision-making abilities.
• Experience with project management tools such as JIRA, Asana, or Microsoft Project.

Preferred Skills:

• PMP, ACP, or Scrum Master certification.
• Experience with Customer 360 journey and Salesforce integrations.
• Knowledge of Salesforce CRM and related technologies.
• Ability to adapt to changing project requirements and priorities.
• Strong analytical and organizational skills.

#LI-LG3

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]