We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Project Manager, Sales Support Initiatives will lead and execute high-impact, cross-functional projects within the MDU Sales Support organization. This role will focus on streamlining new build launches, hand-holding and ensuring on-time delivery of new build/winback activations, driving process automation, improving forecasting and reporting accuracy, and supporting operational scalability. The Project Manager will serve as the primary liaison between Sales Operations, Business Analytics, New Build, and other cross-functional teams to ensure timely, accurate, and coordinated execution of sales support initiatives. They will also serve as the primary Optimum contact to the developer and/or general contactor, post-sale throughout the construction and activation process.
Responsibilities
Lead project tracking and completion efforts for all New Build property launches• Serve as the Optimum point of contact for developers and general contractors building new MDU's and or leading winback conversions for owners• Ensure timely and accurate complex coding for new properties• Serve as point of contact between Sales Support and the New Build team for implementation and readiness• Partner with Business Analytics and Tech teams to drive automation efforts, including:
o Mass Self-Install Work Orders
o Mass Change of Service Work Orders
o Account creation/modification automation• Collaborate with the One Agent product team to scope and define bulk offer enhancements• Work with CAMs to proactively handoff upcoming new business deliveries, identify and flag new connection opportunities• Validate address readiness for monthly cabled unit forecasting• Act as escalation point for account setup and address validation issues to reduce CAM and Sales escalations• Provide reporting support and project documentation for leadership and cross-functional teams• Track and communicate project progress, risks, and outcomes to stakeholders
Qualifications
• 3+ years experience or the equivalent in hands-on Project Management preferred• 2+ years working with developers or general contractors regarding new build projects through stages of development including experience with multifamily builds preferred• 5+ years of experience in Sales Operations or Business Process Improvement preferred• Strong understanding of Salesforce, property-based operations, and telecommunications workflows• Experience managing cross-functional projects and working with technical teams• Excellent communication and stakeholder engagement skills• Strong analytical and problem-solving abilities• Proficiency in Microsoft Excel, PowerPoint, and workflow tools (Salesforce, SiteTracker, etc.)• Experience with PM tools preferred (Wrike, etc.)• PMP or project coordination certification preferred, but not required Key Competencies• Project Ownership & Accountability• Cross-functional Collaboration• Operational Efficiency• Attention to Detail• Self-motivation, ability to independently manage workload• Ability to manage many ongoing projects, at various stages of deployment, simultaneously• Ability to effectively communicate and persuade as necessary to ensure timely delivery of every sequential component of project readiness• Initiative & Problem Solving• Communication & Influence
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $64,260-$105,570/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
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What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Employees engage in a combination of remote and on-site work.
