Project Manager - Product

The Corporate Project Management Office (CPMO) ensures strategic intent is translated into measurable outcomes by transforming and uplifting MLS investments - from a delivery-focused approach to a value-driven mindset. Through enterprise-wide ideation, prioritization, and value capture, CPMO enables alignment, transparency, and strategic execution across Manulife Singapore.

While portfolio manager ensure investments are aligned with strategic goals and deliver cross-functional value; the project management team manages and coordinates business and technical projects through all phases of initiation, development and implementation. Project manage work closely with delivery team members and decision-makers to protect the values defined for projects that they are assigned to.

Position Responsibilities:
 

Lead End-to-End Project Delivery:

• Define and manage project scope, strategy, requirements, and implementation.
• Ensure projects are delivered on time, within budget, and meet business objectives.
   

Manage Project Risks, Issues, and Changes:

• Proactively identify, analyse, and mitigate risks.
• Escalate critical issues and manage scope changes through structured processes.
   

Coordinate and Motivate Project Teams:

• Identify resourcing needs and establish clear roles, expectations, and goals.
• Support hiring, coaching, and performance management of project staff.
   

Communicate Effectively with Stakeholders:

• Maintain regular, transparent communication with project teams, sponsors, and clients.
• Liaise between stakeholders to ensure alignment and manage expectations.
   

Monitor and Report Project Progress:

• Set and track milestones, manage delays, and realign schedules as needed.
• Provide accurate reporting on project status, risks, and outcomes.
   

Manage Vendor and Contractual Relationships:

• Participate in contract negotiations and ensure compliance with terms.
• Oversee vendor performance and integration into project delivery.

Individual Accountabilities:

• Works with stakeholders to define and manage the scope, strategy, requirements and implementation of projects.
• Ensures that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identifies, analyzes, mitigates, documents, and controls project risks.
• Provides effective and regular communication within the project team, stakeholders, sponsors and management.
• Identifies resourcing needs for the project and establishes roles, expectations, and goals with team members.
• Participates in negotiation of contract terms and conditions and ensures compliance with contract terms for project consultants and vendors.
• Identifies project issues that impact project delivery and escalate to management.
• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
• Manages multiple small and/or medium-sized projects ensuring project deliverables are brought in on time, within budget and quality targets.
• Assists in hiring project staff, and developing, motivating, coaching, advising and managing the project team.
• Manages the technical components of the project or acts as the manager of personnel, including evaluating personnel.
• Liaises between project team, project sponsor, and client group.
• Establishes and maintains relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.
• Ensure proper project closure includes documentation on agreed pending action items after launch and transition to correct stakeholders if any.
   

Key Shared Accountabilities:

• Strategic Alignment of Projects: Project Managers contribute to ensuring that project objectives align with strategic priorities and portfolio goals. They help validate scope and expected outcomes during intake and planning phases.
• Resource Planning and Allocation: Project Managers identify resource needs and negotiate availability. They influence decisions on staffing, skill requirements, and capacity adjustments.
• Risk and Issue Management: Project Managers escalate risks and issues that may impact delivery or strategic outcomes. They collaborate on mitigation strategies and contingency planning.
• Stakeholder Engagement and Communication: Project Managers ensure consistent messaging and updates across stakeholder groups. They influence communication plans and engagement strategies to maintain alignment and support.
• Vendor and Contract Management: Project Managers participate in contract negotiations and vendor performance reviews. They influence decisions on vendor selection, compliance, and service delivery.
• Proper Project Documentation: Project Managers ensure all project decisions to be documented and properly stored to facilitate future project audit if any.

Required Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.
• PMP (Project Management Professional) – PMI
• PRINCE2 Practitioner
• Agile certifications (e.g., Certified ScrumMaster, Safe Agilist)
• Lean Six Sigma (for process improvement roles)
• Minimum 12 years of relevant experience managing small to medium-sized projects across business and technology domains.
• Background in managing new insurance product launches will be considered an advantageProven experience in:
• End-to-end project delivery including scope, schedule, budget, and quality management.
• Stakeholder engagement and cross-functional team coordination.
• Risk and issue management, including escalation and mitigation planning.
• Vendor and contract management, including negotiation and compliance oversight.
• Working within portfolio governance frameworks and contributing to intake and prioritization processes.

Preferred Qualification:

• Master’s degree or postgraduate certification in Project Management or related discipline.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].