Project Manager - Product Operations

GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce the burden on IT teams and solve the most pressing networking and security challenges. Built on our top-ranked global Tier 1 network, GTT Envision is a single global technology platform to connect, orchestrate, virtualize and automate enterprise networks, enabling customers with consumable solutions to achieve business missions and meet ongoing demand when, where and how needed. Our portfolio includes SASE, SD-WAN, security, internet, voice and other connectivity options, complemented by a suite of professional services and exceptional sales and support teams in local markets around the globe. We partner with our customers to deliver Greater Technology Together. www.gtt.net.

Role Summary:

GTT Product Operations is a function within our Product Management Organization that strengthens the alliance between Product, Systems, Architecture, Engineering, Service Delivery & Service Assurance teams. The role complements existing Product & Marketing functions to enrich alignment, interactions, and workflow during release to operations for GTT Product Portfolio. This function enables Product Management to design better product offerings that deliver elevated business success. 

The purpose of the Project Manager role within Product Operations is to own the day-to-day management of product specific projects. Ensure they have distinct outcomes, realistic timelines and stay within budget all while playing a key role during product launch of new offerings and enhancements to existing offerings. Participate throughout the product lifecycle from ideation to operational release.

Duties and Responsibilities:

• Manage projects that derive from product roadmaps relating to offerings within GTT's Product Portfolio
• Regulate the product lifecycle from concept through to market release
• Oversee and track project deliverables, backlog item and affirm prioritization
• Own communication cadence covering gap & risk management, prioritisation and user acceptance
• Refine product development constructs to enable superior offerings that deliver elevated business success
• Support GTT's Product & Technology organisation to define and adjust outcomes based on competing priorities
• Help drive parallel development work within our Product & Technology organisation to support project and program initiatives that improve digital adoption
• Collaborate with Product Management, Architecture & Engineering, Design & Development teams ensuring deliverables are clearly understood while safeguarding project timelines
• Own and manage reports based on project status and provide status updates including dependencies
• Ensure process enhancements and system changes are released in accordance with the operational release plan

Required Experience/Qualifications:

• A good understanding of software development methodologies (Agile & Scrum)
• Experience managing IT projects in a fast-moving Service Provider environment
• Proficiency creating project plans and distributing items efficiently
• Proven track record of delivering projects on time and within budget while
• Familiarity with product lifecycle, sales, service delivery, accounting and service assurance
• Ability to analyse, document and present information to peers and leadership
• Strong skills and experience with Visio & Microsoft Office Applications including Project
• Demonstrated knowledge or Jira and experience using this system to track and manage projects
• Transformation know-how for digital adoption and automation

Hours/Travel/Shift:

Core Competencies

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.
• Telecom Products and Services: Knowledge of telecom products and services; ability to apply product and service knowledge appropriately to address customer needs.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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