Key Areas of Responsibilities
Act as the primary point of contact for VIP users, delivering high-level technical support with a personalized touch
Provide expedited response and resolution to technical issues faced by VIP users, ensuring minimal disruption to their workflow
Install, configure, and troubleshoot desktop systems, peripherals, and applications
Responsible for video conferencing management and offsite presentation support
Collaborate with IT Help Desk and other IT teams to escalate and resolve complex technical issues
Assist in maintaining IT inventory and asset management records
Ensure compliance with IT security policies and procedures
Stay updated on technological advancements and recommend improvements to enhance end-user experience
Requirements
Bachelor's degree in IT or related field (or equivalent experience)
Around 3 years experience in desktop support roles, preferably in the financial services or investment banking sector
Strong knowledge of Windows and Mac OS, Microsoft Office 365, and basic networking concepts
Excellent troubleshooting skills and ability to identify and resolve technical issues
Knowledge on ITIL service desk related processes
Exceptional customer service and communication skills
Fluent in Mandarin, Cantonese and English for effective communication with bilingual users
Ability to work independently and as part of a team in a fast-paced environment
Stay informed on CITIC CLSA Job Opportunities
Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.
Similar Jobs
.png){kind=avatar}
What We Do
CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com
