The Role
Lead buildout and operation of OneApp's PMO, translating strategy into coordinated program plans, tools, templates, and dashboards. Own complex cross-functional programs, maintain program-level visibility, drive governance and escalation, and support change management and communications. Facilitate meetings, manage risks/dependencies, produce executive-ready reporting, and lead program closeouts and organizational learning.
Summary Generated by Built In
About OneApp:
OneApp is a mission-driven company that increases access to rental housing by removing financial and systemic barriers for renters while reducing risk for property managers. We're building market-based solutions to unlock housing opportunities at scale, with a bold 10-year goal to help 1 million people gain access to housing.
Role Overview:
The Program Manager will serve as a key leader in building and operating OneApp’s new Operations Project Management Office. This role will act as the primary owner of the Program PMO layer, helping translate major strategic bodies of work into coordinated programs, connected workstreams, clear execution plans, visible milestones, decision pathways, and measurable outcomes.
OneApp is a mission-driven company that increases access to rental housing by removing financial and systemic barriers for renters while reducing risk for property managers. We're building market-based solutions to unlock housing opportunities at scale, with a bold 10-year goal to help 1 million people gain access to housing.
Role Overview:
The Program Manager will serve as a key leader in building and operating OneApp’s new Operations Project Management Office. This role will act as the primary owner of the Program PMO layer, helping translate major strategic bodies of work into coordinated programs, connected workstreams, clear execution plans, visible milestones, decision pathways, and measurable outcomes.
This role is both a builder and an operator. In the near term, the PMO will partner closely with the VP of Operations and Operations Manager / PMO Lead to stand up the PMO function, develop project standards, build operating practices, create templates and dashboards, and support the rollout of the PMO across the organization. Over time, this role will manage complex cross-functional programs tied to OneApp’s highest-priority strategic initiatives.
The ideal candidate is an experienced program/project management leader who can bring structure to ambiguity, influence without authority, build strong cross-functional relationships, and help leaders move from strategy to execution with clarity, discipline, and momentum.
Details:
Details:
- Details:
- Job Title: Project Manager - Portland Metro
- Location: Hybrid
- Salary: $92,000 annually
- Reports to: VP of Operations
- Work Hours: Full Time, Hours Monday-Friday 9:00am-5:00pm (your local time)
Key Responsibilities
PMO Buildout and Operating Model Development
- Partner with the VP of Operations and Operations Manager / PMO Lead to build OneApp’s PMO function from the ground up.
- Help develop the PMO charter, operating model, project standards, intake process, scoping model, tiering framework, and fractional PM resource allocation model.
- Build reusable tools, templates, playbooks, dashboards, project artifacts, and operating rhythms.
- Help establish PMO standards for project charters, RACI/ownership models, RAID logs, decision logs, communication cascade plans, project closeouts, lessons learned, and Asana/project hygiene.
- Support change management and leader enablement as the PMO model is rolled out across the organization.
- Help define what work should flow through the PMO and what should remain owned within departments.
Program PMO Ownership
- Serve as the primary PMO owner for complex, multi-workstream programs tied to major company priorities.
- Translate strategic priorities into coordinated program plans with clear workstreams, milestones, owners, dependencies, timelines, and decision points.
- Manage related bodies of work across departments, ensuring that connected projects remain aligned and visible.
- Maintain program-level visibility across status, risks, blockers, dependencies, decisions needed, and resource constraints.
- Coordinate with Strategic Owners, Executive Sponsors, functional leaders, and assigned project managers to keep work moving.
- Ensure programs have appropriate governance, meeting cadence, reporting structure, and escalation paths.
Cross-Functional Execution Support
- Partner directly with Strategic Owners to clarify the business problem, desired outcome, scope, success measures, stakeholders, and implementation path.
- Build and maintain project/program plans that create clarity around ownership, sequencing, milestones, risks, dependencies, and decisions.
- Facilitate cross-functional meetings and working sessions with clear agendas, outcomes, follow-up, and accountability.
- Identify risks and blockers early and escalate unresolved issues through the appropriate decision pathway.
- Help ensure cross-functional work does not stall due to unclear ownership, competing priorities, missing decisions, or poor communication.
Leadership Visibility and Reporting
- Support the development and maintenance of PMO portfolio dashboards.
- Provide executive-ready updates on program health, key milestones, blockers, dependencies, and decisions needed.
- Prepare clear summaries, status reports, and project artifacts that help leaders quickly understand progress and tradeoffs.
- Partner with Operations leadership to make project capacity, risk, and prioritization visible.
Communication Cascade and Change Management
- Build communication cascade plans for major initiatives.
- Partner with Strategic Owners to determine what needs to be communicated, to whom, by whom, when, and through what channels.
- Draft or support executive updates, leader talking points, Slack messages, team cascade notes, FAQs, change impact summaries, and stakeholder updates.
- Help ensure leadership decisions are translated into clear team-level action.
Organizational Learning
- Lead program closeout processes, including lessons learned, reusable artifacts, decisions made, and recommendations for future work.
- Help maintain the PMO knowledge repository.
- Identify patterns across projects and programs that should inform future operating model improvements.
Qualifications & Criteria
- 5–8+ years of experience in program management, project management, operations, business operations, strategic operations, or related roles.
- Demonstrated experience managing complex cross-functional programs with multiple stakeholders, workstreams, dependencies, and decision points.
- Strong ability to bring structure to ambiguity and translate strategic priorities into executable plans.
- Experience building or improving operating processes, project management systems, or cross-functional workflows.
- Strong written and verbal communication skills, including executive-ready summaries and status updates.
- Experience facilitating cross-functional meetings and driving accountability without direct authority.
- Strong organizational skills and comfort managing multiple priorities at once.
- Experience with project management tools such as Asana, Monday.com, Jira, Smartsheet, ClickUp, or similar platforms.
Preferred Qualification:
- Experience helping build or mature a PMO, strategic operations function, or program management function.
- Experience in a high-growth, scaling company.
- Experience working across GTM, Product, Operations, CX, Finance, Risk, Legal, or People functions.
- Familiarity with change management, communication cascade planning, or organizational operating models.
- Experience creating dashboards, portfolio reporting, project playbooks, or reusable templates.
Benefits
- This is a full-time position
- Salary: $92,000 annually
- Profit sharing plan
- Medical, Dental and Vision Benefits
- 401K Plan
- Unlimited PTO
OneApp is an Equal Opportunity Employer
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- 5-8+ years of experience in program management, project management, operations, or related roles
- Demonstrated experience managing complex cross-functional programs with multiple stakeholders, workstreams, dependencies, and decision points
- Ability to bring structure to ambiguity and translate strategic priorities into executable plans
- Experience building or improving operating processes, project management systems, or cross-functional workflows
- Strong written and verbal communication skills, including executive-ready summaries and status updates
- Experience facilitating cross-functional meetings and driving accountability without direct authority
- Strong organizational skills and comfort managing multiple priorities simultaneously
- Experience with project management tools such as Asana, Monday.com, Jira, Smartsheet, ClickUp, or similar platforms
- Experience helping build or mature a PMO, strategic operations function, or program management function
- Experience in a high-growth, scaling company
- Experience working across GTM, Product, Operations, CX, Finance, Risk, Legal, or People functions
- Familiarity with change management, communication cascade planning, or organizational operating models
- Experience creating dashboards, portfolio reporting, project playbooks, or reusable templates
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The Company
What We Do
OneApp is a mission-driven company that increases access to rental housing by removing financial and systemic barriers for renters while reducing risk for property managers, acting as an institutional co-signer and providing tenant screening.
