Project Manager, Operations (SC)

Company Overview
At Amsive, our people are our first priority. We’re a full-service performance marketing agency offering services across the entire direct and digital marketing landscape. We have been a leader in print production for over 40 years. Our team brings innovative marketing materials to life through world-class print production and operations management.

We invest in you with on-the-job training, competitive benefits, paid holidays, paid time off, and career advancement opportunities across our agency. Amsive cares about the results of our work and team-wide collaboration. We foster big ideas with printing facilities that are temperature controlled, bright, and clean.

Join a team that takes pride in its work, knowing that results matter as we boldly advance the future of print marketing together. Explore our culture.

*This is an Onsite position located at 1224 Poinsett Hwy. Greenville, SC 29609*

Summary/Objective:

The Project Manager, Operations is a key member of the Operations Project Management department, is responsible for supporting client relationships through planning and executing all aspects of direct mail projects. The Project Manager ensures that all aspects of projects are fulfilled correctly and on time for Amsive’s direct mail clients with a medium degree of complexity.

Essential Functions:

• Manage all aspects of direct mail projects for assigned clients, including intake, documentation, timelines, work instructions, quoting and inventory ordering, quality control and invoicing. 
• Work closely with internal departments such as: production scheduling, estimating/purchasing, data services, creative and others
• Be an advocate for the client within Operations working to ensure the quality and accuracy of work completed. 
• Support Senior Project Manager in handling more complex clients. 
• Maintain documentation of customer requirements and keep detailed, accurate records of changes to client processes. 
• Verify and proactively communicate project status to clients 
• Create project plans, specifications, and job instructions for all necessary departments
• Achieve a strong knowledge of: 
  • Amsive’s enterprise resource planning software 
  • Direct mail production and art specifications
  • USPS policies and procedures 
  • Internal processes 
  • Client programs and requirements 
• Create production samples for in-house and client use 
• Monitor inventory and postage levels for assigned clients, to avoid project delays 
• Provide reporting as needed 
• Build and maintain relationships with assigned clients and internal stakeholders 
• Execute change management process as needed to ensure quality and capture associated costs 
• Mitigate client issues effectively following escalation procedures on any issues that may arise 
• Assist Sales team with Statement of Work documentation, as needed 

Skills, Experience and Qualifications:

• Bachelor’s Degree or equivalent, highly relevant experience in similar role or at least 2 years’ experience as Project Coordinator.
• Relevant industry experience preferred. 
• Able to be a team player through relationships, cross-training and back up other teams’ members as needed. 
• Ability to learn and understand the USPS regulations for the Print, Direct Mail, Direct Marketing, Advertising and Business Services related industry. 
• Strong written and verbal communication skills. 
• Proficient in Microsoft Office application software. 

Supervisory Responsibilities: Not responsible for supervising other employees.

Work Environment: This job routinely functions in a standard office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

• Must be able to be able to stand on feet for at least 8 hours/day
• Must be able to lift up to 50 pounds
• Personal Protection Equipment (PPE): Certain PPE may be required while performing specific job functions.

Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance for certain projects.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.