About Prime System Solutions
Prime System Solutions is a Managed Service Provider (MSP) supporting clients across the US and Canada. We connect global businesses with top-tier professionals from around the world — including South Africa, Pakistan, the UAE, and the Philippines — helping organizations scale efficiently and deliver operational excellence.
Role Overview
We are seeking an experienced Project Manager, Operational Excellence, to lead continuous improvement initiatives across our global operations. This role focuses on evaluating business processes, identifying gaps, and implementing data-driven solutions to enhance efficiency, productivity, and customer satisfaction.
You will collaborate closely with leadership and cross-functional teams, managing multiple projects from planning to execution, while driving measurable results and fostering a culture of accountability and improvement.
Location: South Africa (Remote)
Schedule: US Hours (8 AM-5 PM EST)
Employment Type: Full-Time
Reports to: Director, Operations Enablement
Key Responsibilities
- Conduct current-state assessments of business processes to identify improvement opportunities.
- Develop and execute project plans to address gaps and drive measurable operational improvements.
- Manage multiple process improvement initiatives simultaneously, ensuring timely delivery and alignment with organizational goals.
- Lead project tracking, action item management, deliverables, team communication, and progress reporting.
- Partner with leadership teams to identify, prioritize, and implement process enhancements using data-driven insights.
- Integrate and analyze data from multiple sources to provide actionable recommendations to leadership.
- Communicate effectively across all levels of the organization — both verbally and in writing.
- Address ad hoc operational challenges with urgency, ensuring positive business and customer outcomes.
- Act as a liaison between Customer Experience and Product teams, identifying key opportunities for improvement and supporting change management during new rollouts.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 3–5 years of professional experience in project management, operations, or process improvement.
- Strong communication, organizational, and stakeholder management skills.
- Proven ability to lead and influence cross-functional teams.
- Customer-centric and proactive approach to problem-solving.
- Skilled in developing relationships across teams and driving change through collaboration.
- Excellent time management skills with experience working under tight deadlines.
- Ability to translate business requirements into actionable project plans.
- Proficient in using and interpreting quantitative and qualitative data for decision-making.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
- Strong analytical and critical thinking skills, with the ability to work both independently and in a team.
- Passion for improving processes and driving operational excellence.
Top Skills
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution.
We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal.
Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it.
Our Core Services:
Managed Services Talent
Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts.
IT Consulting:
Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence.
Financial Consulting:
Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth.
We provide you with the resources so that you can unlock borderless growth.
