Project Manager - Operational Excellence

Prime System Solutions is a Managed Service Provider supporting clients across the US and Canada. We connect global businesses with top talent from Pakistan, the UAE, and the Philippines, helping organizations scale with efficiency and excellence. 

Job Title: Project Manager, Operational Excellence

Reports to: Director, Operations Enablement

Job Type: Full-time 

Time: 5PM - 2AM PKT 

Location: Lahore/Islamabad, Pakistan

We are seeking an experienced Project Manager, Operational Excellence, who will play a key role in driving continuous improvement across the organization. This role focuses on evaluating current business processes, identifying gaps, and implementing data-driven solutions that enhance efficiency and customer experience. Working closely with cross-functional teams and leadership, the Project Manager will lead multiple initiatives from planning through execution while fostering a culture of collaboration, accountability, and measurable results.

Responsibilities:

• Conducting current-state assessments of business processes to identify improvement opportunities.
• Based on the assessments, be able to create project plans to address identified improvement opportunities.
• Managing multiple projects concurrently, successfully kicking off, managing, and ultimately implementing process improvement initiatives.
• Actively employing project management skills related to overall project tracking, deliverables management, action item tracking, meeting minutes, team communications, and presentations.
• Successfully managing and influencing stakeholders throughout a project.
• Working with leadership across the organization to identify opportunities for process improvement and leverage data to prioritize the identified opportunities; integrating and interpreting data from diverse sources to drive decision-making and provide recommendations to leadership.
• Communicating effectively – both verbally and in writing – across the organization.
• Addressing ad hoc issues impacting billing operations or the customer experience with speed and urgency, working with internal teams to drive positive outcomes.
• Acting as a liaison between the Customer Experience department and product teams, identifying key problems to solve with technology, advocating for team priorities, and supporting change management of new product rollouts.

• Bachelor’s degree in business administration or any other relevant degree program.
• 3-5 years of professional experience, ideally in an operations or process improvement role.
• Superior communication, organizational, and interpersonal skills.
• Demonstrated ability to direct, influence, and coach team members to achieve program outcomes.
• A patient, customer-centric, and proactive mindset.
• Ability to develop and maintain effective relationships with team members at all levels in the business and be able to leverage those relationships to drive change in the organization.
• Ability to support other team members effectively and constructively.
• Time management skills with experience in working on tight project deadlines.
• Ability to understand user requirements and desired business outcomes.
• Ability to utilize quantitative and qualitative data to interpret reports.
• Expertise in the use of Microsoft Applications – specifically Excel, Word, and PowerPoint.
• Strong problem-solving skills and an ability to work independently and within a team.
• Passion for identifying roadblocks and inefficiencies and putting process improvement opportunities into action.