Project Manager, Network and Cybersecurity Services

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The NA Project Manager, Network and Cybersecurity position is responsible for the leadership and delivery of customer projects within the Connected Services business suite of offerings. We ask that you possess self-initiative, ownership, commercial sensitivity, responsiveness, collaboration, and technical engineering expertise.  You will manage multifunctional and multi-vendor efforts to plan, support service solutions to address customers’ complex business issues. Manage deliverables directly to the customer and to support projects that could exceed $1M in revenue. 

We ask that you have and demonstrate a diverse set of commercial and technical project management skills. This will be coupled with the ability to think “big picture” about how RA products and systems are incorporated with the customer application. You will have demonstrated leadership qualities of project planning, tracking and organizing to take ownership and be the single contact for the customer in managing solutions support engagements throughout the lifecycle of the engagement. 

You will report to the Project Manager Team Lead that is located in Mayfield Heights, OH.

Responsibilities - What You'll Do:

• You will oversee all project activities - commercially and technically
• You will understand and interpreting and responding to customer requests at a high level the different network and cybersecurity product offerings and their general benefits to a customer.
• You will improve resolutions for all open issues.
• You will be the primary contact to customer and network and cybersecurity consultants for service to customer
• You will ensure customer expectations are met
• You will build productive internal/external working relationships
• You will lead by example, striving for continuous improvement, demonstrating, fulfilling commitments to customers and Rockwell Automation, valuing, and encouraging a diverse workforce.
• You will provide responsiveness to customers, sales, and management with the appropriate level of urgency.

The Essentials - You Will Have: 

• Bachelor’s degree
• Ability to travel up to 10%
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The Preferred - You Might Have:

• Minimum 3 years of project management experience
• Minimum 3 years' experience managing multiple complex projects
• Minimum 3 years' experience with direct customer contact
• Promote administrative and operational deliverables to completion
• Must have excellent conflict resolution and people interface skills
• Experience building relationships with main partners for each assigned customer of management.
• Project Management Professional (PMP).

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor. This is a summary of the position’s responsibilities and does not reflect the entire scope of work expectations. 

Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.