Project Manager - Implementation, Expense Management

We are currently seeking a Project Manager to support client implementations on to our proprietary Telecom and Utility Expense Management system. 

The Project Manager – Telecom & Utility Expense Management is responsible for leading the successful onboarding, implementation, and transition of new and existing customers within telecom and utility expense management programs. This role ensures seamless execution from project initiation through go-live and stabilization, delivering high-quality outcomes that drive operational efficiency, billing accuracy, and client satisfaction.

As the primary liaison between clients, internal teams, and third-party vendors, the Project Manager plays a critical role in aligning expectations, managing timelines, mitigating risk, and ensuring projects are delivered on time, within scope, and with exceptional service quality.

ROLE AND RESPONSIBILITIES:

Project Leadership & Execution

• Lead end-to-end implementation and transition projects for telecom and utility expense management customers, from discovery and requirements gathering through deployment and post-launch support.
• Develop comprehensive project plans outlining scope, milestones, deliverables, dependencies, and resource allocation.
• Establish clear project governance, communication plans, and reporting cadences.
• Ensure timely execution of onboarding activities, including data collection, system configuration, validation, and service activation.

Client & Stakeholder Management

• Serve as the primary point of contact throughout the project lifecycle, fostering strong, consultative relationships with client stakeholders.
• Provide proactive status updates, executive-level reporting, and transparent communication regarding risks, issues, and milestones.
• Facilitate meetings, workshops, and working sessions to align expectations and drive decisions.
• Manage change requests and scope adjustments in collaboration with clients and internal leadership.

Cross-Functional Coordination

• Collaborate with operations, billing specialists, data analysts, IT, and vendor partners to ensure accurate setup and seamless integration of services.
• Coordinate vendor onboarding, billing audits, and system integrations as required.
• Drive accountability across teams to meet commitments and maintain service-level standards.

Risk Management & Quality Assurance

• Identify potential risks, gaps, and dependencies early; develop mitigation and contingency plans.
• Monitor project performance metrics and ensure alignment with contractual obligations and service expectations.
• Validate data integrity, billing accuracy, and system configurations prior to go-live.
• Support issue resolution and continuous improvement initiatives post-implementation.

Process Improvement & Documentation

• Document project requirements, workflows, best practices, and lessons learned to enhance operational consistency and scalability.
• Contribute to the refinement of onboarding methodologies, templates, and reporting standards.
• Identify opportunities to streamline processes and improve the overall customer experience.

DESIRED QUALIFICATIONS:

• Bachelor's degree
• 3+ years of project management experience, preferably within telecom, utilities, expense management, SaaS, or managed services environments.
• Demonstrated ability to manage multiple concurrent projects in a fast-paced, client-facing setting.
• Strong organizational, analytical, and time-management skills.
• Exceptional written and verbal communication skills, with the ability to communicate effectively at both operational and executive levels.
• Experience working with complex datasets, billing records, or financial information.
• Proficiency in project management tools (e.g., Asana, Monday.com, Smartsheet, MS Project, Jira) and reporting platforms.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $85,000. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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