Project Manager II

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

Job Summary
This role is responsible for the overall planning, directing, and coordination of project activities and resources for assigned projects. These projects may involve the implementation of a combination of software, hardware, and services within the organization. This role is responsible for the successful on-time completion of projects and for managing interactions between different internal departments, as well as clients and vendors. This role works with minimal supervision with latitude for independent judgment. Work performed in this role will directly impact the productivity and effectiveness of the project team and resulting in customer satisfaction. This role serves as the primary contact for our clients throughout their software implementation projects.



Job Duties Include:
• Initiates, plans, executes, controls, and closes projects.
• Assembles the project team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure the timely completion of the project.
• Subject-matter expert knowledge of the implementation process and contractual language.
• Acts as a mentor to the PM team and helps train new hires.
• Leads technical discussions between product and operations on process improvement for specific modules.
• Drives and refines the process.
• Works on the most challenging and large-scale projects with minimal supervision.
• Assists other PMs on escalations when needed.
• Maintains current and identifies new project management tools and/or software to increase productivity.
• Leads large group meetings on process and product.
• Displays good communication skills with a customer service focus.
• Performs all other duties as assigned
Requirements:
• 5+ years of experience in Project Management
• B.A. or B.S. Degree with PMP and/or CSM certifications
• Master’s Degree preferred
• Advanced skills in project management and implementation processes and methodologies (including but not limited to PMBOK and SCRUM)
• Demonstrated leadership experience in managing complex teams and clients while mentoring and driving seamless collaboration
• Proven track record contributing, creating, and implementing project management processes and methodologies
• Advanced experience and proficiency in deploying, configuring, and/or managing various PM tools for the management of schedules, milestones, risks, issues, forecasts, and revenue
• Must be able to comfortably and effectively present to audiences of various sizes
• Must be able to manage a strategic portfolio including high revenue engagements with little to no supervision