Project Manager II

The Work

• The Project Manager II reports to the Director of PMO, Personal Banking, and serves as the right hand to the executive sponsor, accountable for driving project success from initiation to completion. This role requires full ownership over project outcomes, ensuring that deliverables align with business objectives and generate measurable impact.  The Project Manager II proactively manages scope, schedule, budget, and resources while navigating complex challenges to deliver value. Projects will be medium-to-high complexity, business-critical, and often involve major product lines with long durations. Success in this role requires strategic thinking, problem-solving, and an unwavering commitment to delivering results.

The core responsibilities

• Own Project Success: Take full accountability for delivering high-impact projects on time, within scope, and on budget—ensuring alignment with strategic business goals.
• Drive Team Collaboration: Foster a results-driven culture by empowering cross-functional teams (on-site, off-site, and virtual) to deliver with efficiency and adaptability.
• Lead Planning & Execution: Develop and execute clear project plans, define responsibilities, anticipate obstacles, and proactively mitigate risks to keep initiatives on track.
• Ensure Financial Stewardship: Take ownership of budget management, secure funding, and maintain disciplined cost controls to maximize project ROI.
• Engage Stakeholders & Strengthen Governance: Build strong relationships, influence key decision-makers, and facilitate governance forums to maintain alignment and accountability.
• Mitigate Risks & Overcome Challenges: Identify potential risks early, lead problem-solving efforts, and implement solutions that keep projects moving forward.
• Be a Trusted Partner & Advisor: Provide clear, transparent updates on project status, risks, and trade-offs—ensuring leadership and stakeholders have the right insights to make informed decisions.
• Ensure Handoff to BAU Teams: Oversee the seamless transition of process documentation, training, performance measurement, and risk management processes to BAU teams, ensuring all residual components are properly managed.
• This role is for a results-oriented leader who thrives in complexity, takes ownership of project outcomes, and relentlessly drives progress.

Let's Talk About You!

• Experience: 5-7 years managing the full project lifecycle, with expertise in digital, business, technology, and product delivery. Additional experience in Business Analysis, Change Management, or Process Improvement is a plus.
• Industry Experience: Experience in regulated Financial Services or Insurance, including compliance, financial reporting, and service administration. Digital banking and lending systems experience is a bonus.
• Education & Certifications: Post-secondary education in computer science, business, finance, or a related field. PMP certification is preferred. Certifications in Agile, Scrum Master, Product Management, Business Process Improvement, or Change Management are assets.
• Project Management Methodologies: Familiarity with Waterfall, Agile and hybrid  methodologies.
• Technical Knowledge: Proficiency with tools such as SharePoint, Jira, Confluence, MS Office, and an understanding of business systems, technology infrastructure, and software development.
• Problem-Solving & Decision-Making: Strong problem-solving abilities with a focus on digital banking systems, making quick, informed decisions that balance compliance and technical considerations.
• Communication Skills: Ability to communicate complex concepts clearly to a variety of stakeholders, including senior executives, both verbally and in writing.
• Stakeholder Management: Build and maintain strong relationships with both internal and external stakeholders to manage expectations and drive successful project outcomes.