Project Manager II- Delivery Management

Job Description
Let us take your advanced project management skills to new heights. We're innovating and re-imagining project management as part of a division-wide delivery management center. Bring your ideas and proven delivery record to help us. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. With 3 days working in the office and 2 days working at home, you are afforded the opportunity to work closely with and learn from your peers and leaders but also balance your work and life which is important here at JP Morgan Chase.
As a Project Manager II- Delivery Management in Operations Program Support, you will be innovating Project Management across Consumer and Community Banking Operations. You will manage complex projects by developing a plan, analyzing potential risks/benefits, working with your business partners to land on the best solutions, and driving your team through completion.
Job responsibilities

• Manage one or more fast-paced projects that have significant impact on the business - your efforts will focus on strong controls initiatives spanning across Performance Consulting organization.
• Define key roles and responsibilities and work with customers and impacted areas to ensure appropriate resources are assigned throughout project life
• Work effectively at all levels of the project providing communications to management and stakeholders on a regular basis
• Demonstrate your ability to lead the business towards solutions, resolve issues/risks, and gain agreement on milestones
• Help us to improve - contribute to development and implementation of best practices, project standards, procedures, building a continuous improvement model
• Maintain our control environment by ensuring projects are completed in accordance with all Risk, Control, and other relevant firmwide guidelines

Required qualifications, capabilities, and skills

• 5+ years of related project management experience.
• Strong understanding of processes and best practices of project management execution
• Proven ability to manage multiple projects and addressing issues in a timely manner ensuring least impact on project timelines and overall risk; organized, structured work style
• Experience in writing and creating documentation such as policies, procedures, workflows and user guides for small and large-scale projects
• Proven ability to manage a team through ambiguity and define path forward.
• Demonstrated initiative and creativity to ensure successful and timely execution of projects, proven analytical abilities

Preferred qualifications, capabilities, and skills

• Excellent verbal & written communication skills; must be able to communicate progress and issues to the project team and stakeholders regularly, thoroughly, and clearly throughout the project
• Self-starter, strong time management, organizational skills, and the ability to prioritize tasks and details in an efficient manner
• Experience working with controls, policy and procedural changes required to conduct validations
• Project Management certification

This is a Hybrid position which will require commute/work on site 3 days a week and work from home 2 days a week.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.