Department: Professional Services
Employment Type: Full Time
Location: Lahore/Islamabad
Description
We are seeking a proactive, organized, and people-savvy Project Manager I (Level 1) to join our team and help deliver exceptional results across a portfolio of technical projects. If you're passionate about customer service, eager to learn, and ready to thrive in a Managed Services Provider (MSP) environment-this role is for you.
Key Responsibilities:
- Manage a portfolio of 25+ concurrent IT projects of varying complexity and duration.
- Serve as the primary point of contact for clients and internal engineering teams; ensure timely, clear, and confident communication.
- Create and maintain project documentation, schedules, and updates using task management tools.
- Monitor project budgets; understand margin, leakage, and scope creep, and take action to mitigate risks.
- Translate technical concepts into business-friendly language for clients; facilitate non-technical client understanding.
- Foster client trust and satisfaction through professional conduct, responsiveness, and issue resolution.
- Collaborate effectively with technical teams and project coordinators to drive delivery excellence.
- Apply analytical thinking to identify patterns in project risk or bottlenecks; escalate systemic issues appropriately.
- Support a culture of continuous improvement, contributing to internal process refinements and best practice sharing.
- Demonstrate a learning mindset by deepening understanding of infrastructure concepts and project delivery techniques.
Requirements
Required:
- Associates degree in a related field or 1 to 3 years minimum experience managing IT projects.
- CAPM, APM, or equivalent certification or demonstrated project management capability.
- Experience in a Managed Services Provider (MSP) or similar IT services environment.
- Strong written and verbal communication skills with the ability to confidently engage stakeholders.
- Foundational understanding of project financials and their connection to delivery actions.
- High proficiency in time management, organization, and task tracking.
Preferred:
- Exposure to or certification in Lean or Six Sigma methodologies.
- Familiarity with common project infrastructure elements and comfort working alongside technical stakeholders.
Top Skills
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution.
We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal.
Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it.
Our Core Services:
Managed Services Talent
Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts.
IT Consulting:
Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence.
Financial Consulting:
Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth.
We provide you with the resources so that you can unlock borderless growth.
