Project Manager - E-commerce, Enterprise

The Project Management team is responsible for project delivery and overall customer success.

Our Delivery team manages agile projects to deliver an e-commerce systems integration. Project Management focuses on delivering every project on time and within scope while exceeding client expectations.

Your Responsibilities

• Lead e-commerce projects using Agile / Waterfall techniques that have been adapted to the best practices we have developed to meet our clients' needs.
• Facilitate the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Work alongside an offshore development team leading sprint planning, daily standups, and other project activities as needed.
• Primary point of contact for client stakeholders, executives, and internal team members.
• Maintain the tools and documentation required for Zaelab's implementation projects
• Report project performance using appropriate tools and techniques
• Successfully manage the relationship with the client and team members
• Collaborate within Project Management team to continuously improve our solutions and processes
• Strive to understand the technology systems and e-commerce industry that Zaelab supports

Your Success will be measured by

• Your ability to drive financial performance through project profitability, budget discipline, efficient team utilization
• Your ability to build strong relationships through strong communication skills
• Your ability to breakdown complex technical topics into clear concepts
• Your understanding of the technical roadmap
• Your ability to adapt to change based on feedback and project dependencies
• Your ability to create data driven status reports, using metrics to monitor project progress

• Bachelor's degree or Master's degree are preferable
• 10+ years' experience as a Project Manager for e-commerce projects
• Experience with any of the following: ServiceNow, CPQ, Shopify, BigCommerce or any other e-commerce solutions
• 2+ years' experience as a with a Consulting / Professional Services company 
• Experience working with Agile / Waterfall methodologies
• Experience working with multinational teams from USA, Eastern Europe, India
• Experience leading teams using Agile Scrum practices
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Leadership skills and proven ability to own a project from start to finish
• Excellent client-facing skills
• Excellent analytical skills and experience with creating JIRA dashboards, AIO or Tableau experience preferred
• Strong familiarity with project management so ware tools, methodologies, and best practices, Jira experience preferred
• Solid organizational skills including attention to detail and multi-tasking
• Interest in the technology space and willing to stay up to date on new technologies and best practices
• Ability to work independently along a fast-paced team
• This is a remote role with occasional travel (10-15% travel)
• Impeccable professional references

• Unlimited Vacation/PTO
• Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title