Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
SUMMARY
Supporting Digital Transformation leadership, this role is responsible for driving digital product delivery, roadmap execution, governance maturity, customer experience innovation, and technology-enabled transformation. The Project Manager brings strong project management fundamentals to support senior leaders across complex, cross-functional workstreams while championing standardized PM CoE practices, managing risks, and building stakeholder alignment.
PRIMARY DUTIES
- Digital Product Delivery: Coordinate and drive delivery across digital product and technology-enabled workstreams, including AEPC Model Detection, Digital Self Help, and Assist & Relay Hub Voice Bot & Chat Bot Initiatives. Connect business intent, product priorities, delivery milestones, risks, and stakeholder actions into executable plans.
- Roadmap & Governance Design: Build, maintain, and communicate clear roadmaps and governance processes. Partner with platform, data enablement, and technology PMs to replicate effective roadmap practices for TLAC digital transformation. Maintain scorecard reporting to give leadership visibility into progress and risks.
- Stakeholder & Vendor Collaboration: Build productive partnerships and maintain alignment across business product owners, technology product owners, scrum masters, technology teams, operations, vendors, and cross-functional business stakeholders.
- Risk & Issue Management: Drive RAID practices (Risks, Assumptions, Issues, Dependencies), identify risks early, drive mitigation strategies, and escalate issues through structured governance processes.
- Change Management & Continuous Improvement: Support teams in adopting new digital capabilities, processes, tools, and ways of working. Champion PM CoE standards, share lessons learned, and contribute to the ongoing maturity of the PM CoE.
COMPETENCY
- Execution Excellence: Consistently delivers projects on time with quality; drives accountability for commitments, milestones, and outcomes.
- Stakeholder Leadership & Enterprise Collaboration: Creates alignment across cross-functional teams through influence, clear communication, and relationship management.
- Governance & Risk Management: Proactively identifies risks, maintains scorecard visibility, and supports structured decision-making.
- Digital Product & Systems Thinking: Connects initiatives, dependencies, technology workstreams, and customer experience goals into a cohesive roadmap.
- Adaptive & Self-Starter: Responds effectively to shifting priorities, moves with speed, and independently identifies next steps without close oversight.
REQUIRED EDUCATION
Bachelor's degree in Business, Data Analytics, Healthcare Administration, Project Management, or a related field, or equivalent experience.
EXPERIENCE
- Universal Requirement: Experience supporting a senior leader or leadership team across multiple concurrent workstreams while managing competing priorities, deadlines, and stakeholders simultaneously.
- Role-Specific Requirement: Experience leading digital product delivery and technology-enabled business initiatives that improve customer, patient, or service experiences.
- Governance & Delivery Experience: Experience managing project roadmaps, governance processes, RAID practices, strategic priorities, and cross-functional technology workstreams.
- Collaboration Experience: Experience partnering with business product owners, technology product owners, scrum masters, digital product teams, vendors, and senior leaders.
LANGUAGE SKILLS
Ability to communicate clearly and concisely, both verbally and in writing, across project teams and executive leadership. Capability to translate complex technical/digital details into executive-ready communications and structured presentations.
QUALIFICATIONS
- Required:
- 8+ years of project management, program management, or transformation leadership experience supporting complex cross-functional initiatives.
- Demonstrated experience supporting digital product delivery, digital transformation, technology implementations, or customer experience modernization efforts.
- Experience developing and managing project roadmaps, governance forums, RAID processes, status reporting, and executive-ready communications.
- Strong stakeholder management experience across business, technology, product, operations, and vendor organizations.
- Advanced proficiency with Jira, Smartsheet, Microsoft Office products, project planning tools, and executive communication materials.
- Preferred:
- Experience supporting digital product, platform, CRM, AI or automation, chatbot, voicebot, or customer experience initiatives.
- Experience working within Agile, Scrum, or hybrid product delivery environments.
- Healthcare, pharmaceutical, telehealth, or digital health industry experience.
- Experience operating within regulated environments and navigating compliance-related requirements.
PHYSICAL DEMANDS
Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
WORK ENVIRONMENT
Onsite professional corporate/office environment.
EXPECTED HOURS OF WORK:
Monday through Friday, normal business hours
TRAVEL: None
ADA Statement
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Skills Required
- Bachelor's degree in Business, Data Analytics, Healthcare Administration, Project Management, or related field, or equivalent experience.
- 8+ years of project management, program management, or transformation leadership experience supporting complex cross-functional initiatives.
- Experience supporting a senior leader or leadership team across multiple concurrent workstreams while managing competing priorities and stakeholders.
- Experience leading digital product delivery and technology-enabled business initiatives that improve customer, patient, or service experiences.
- Experience developing and managing project roadmaps, governance forums, RAID processes, status reporting, and executive-ready communications.
- Strong stakeholder management experience across business, technology, product, operations, and vendor organizations.
- Advanced proficiency with Jira, Smartsheet, Microsoft Office products, project planning tools, and executive communication materials.
- Experience supporting digital product, platform, CRM, AI or automation, chatbot, voicebot, or customer experience initiatives.
- Experience working within Agile, Scrum, or hybrid product delivery environments.
- Healthcare, pharmaceutical, telehealth, or digital health industry experience.
- Experience operating within regulated environments and navigating compliance-related requirements.
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
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