Project Manager, Customer Experience

Job Description

Texada is seeking our next experienced Project Manager to join our Customer Experience PMO team. In this position, you will be working in a fast-paced environment to oversee the successful planning, execution and delivery of complex software implementation projects. This position will be primarily customer-facing and will be focused on project management, risk management, application delivery, issue tracking and support of our SaaS business products.

Strategic Value

The expertise of the Project Manager will be crucial in ensuring projects are completed within scope, on time, and within budget, while maintaining high-quality standards.

Work location 

• Remote position. Candidates in the GTA area preferred. Occasional meetings at Mississauga, ON Office. Working hours are 11:00AM-8:00PM or 12:00PM-9:00PM EST.

How you will be contributing

• Develop comprehensive project plans for large, multi-phased engagements encompassing multiple software applications
• Identify and communicate any project risks, issues and dependencies clearly and concisely to senior management and stakeholders, while implementing proactive measures to mitigate potential roadblocks
• Collaborate with engineers, professional services consultants and customers to help interpret project requirements and track their implementation within the project timeline
• Track project and application issues raised by the customer and provide regular and timely updates on status
• Track project billing milestones and report their achievement in a timely manner to the PMO Manager
• Operate as a strong team player who takes the initiative to ensure the success of the project, the team and the customer

What we are hoping to find in your background

• University degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of previous experience in project management, with a track record of successfully delivering complex enterprise software implementation projects
• Familiarity with Smartsheet and/or other similar project management software
• Strong understanding of software implementation and delivery management

How to grab our attention

• Excellent English verbal and written communication skills
• Ability to collaborate and communicate effectively with diverse stakeholders
• Ability to multitask, prioritize, and manage time efficiently
• Proven ability to lead project teams

Competencies for Success

• Excellent written and verbal communication: Presents oneself clearly and articulately when speaking, assuring that others fully comprehend the intended message; Uses appropriate grammar tailored to the audience
• Action Oriented: A bias for action, when you see a problem, you solve it using your technical savvy and internal resources; Self-motivated with little supervision required
• Collaboration and Team Orientation: Intentionally build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
• Analytical and Critical Thinking: Review and manage data with strong attention to detail; combine facts with likely possibilities; articulate and resolve complex problems
• Quality Focused: A recognition of the value of doing things the right way; having a high sense of integrity and thoughtfulness in your actions

Who you will be working for

Serving leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada's software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency. www.TexadaSoftware.com

At Texada We Are…

Purposeful, Passionate, and Proud: We are here to make a difference - to our industry, our customers, and to each other.

Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times don't. As we try we learn, and as long as we learn we are succeeding. 

Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.

Delivering our Long-term Vision Today:  We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways to bring our vision to life today.

PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.

Texada fosters an inclusive and accessible environment. If you need assistance or an accommodation during the recruitment process, you may contact us at and we will work with you to support your request.