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The Role
Manage end-to-end delivery of enterprise data initiatives and Salesforce CRM programs, ensuring alignment of business objectives and delivery excellence.
Summary Generated by Built In
Position Summary
We are seeking a highly capable and strategic Project Manager – Data & CRM to join our Corporate IT organization, supporting both the Digital Integration & Optimization (DIO) and the CRM team. This is a full-time role with responsibilities split approximately 50% across enterprise data initiatives and 50% across CRM and Salesforce delivery.
This role will report directly to the Head of Corporate Applications and operate in a matrixed model, with strong dotted-line partnership to the Head of DIO and the CRM leadership team. The ideal candidate is a sharp, assertive, and emotionally intelligent delivery leader who can successfully manage complex, cross-functional programs, influence senior stakeholders, and drive execution across globally distributed teams.
This role requires exceptional communication skills, a strong ownership mindset, and the ability to bring structure, clarity, and accountability to both data and CRM initiatives. A successful candidate will bring hands-on experience managing CRM programs (Salesforce preferred), combined with a working business analysis background to ensure requirements clarity, scope discipline, and value-driven outcomes.
Responsibilities
Project & Program Delivery
We are seeking a highly capable and strategic Project Manager – Data & CRM to join our Corporate IT organization, supporting both the Digital Integration & Optimization (DIO) and the CRM team. This is a full-time role with responsibilities split approximately 50% across enterprise data initiatives and 50% across CRM and Salesforce delivery.
This role will report directly to the Head of Corporate Applications and operate in a matrixed model, with strong dotted-line partnership to the Head of DIO and the CRM leadership team. The ideal candidate is a sharp, assertive, and emotionally intelligent delivery leader who can successfully manage complex, cross-functional programs, influence senior stakeholders, and drive execution across globally distributed teams.
This role requires exceptional communication skills, a strong ownership mindset, and the ability to bring structure, clarity, and accountability to both data and CRM initiatives. A successful candidate will bring hands-on experience managing CRM programs (Salesforce preferred), combined with a working business analysis background to ensure requirements clarity, scope discipline, and value-driven outcomes.
Responsibilities
Project & Program Delivery
- Lead end-to-end delivery of enterprise data initiatives (e.g., data platforms, integrations, quality, governance, analytics enablement) and CRM / Salesforce programs (e.g., enhancements, migrations, integrations, releases).
- Own project planning, execution, risk management, dependencies, timelines, and delivery outcomes across both portfolios.
- Drive disciplined execution using appropriate Agile, hybrid, or waterfall methodologies based on initiative complexity and stakeholder needs.
- Ensure alignment between business objectives, technical delivery, and data integrity.
- Act as a trusted delivery partner to senior business and technology stakeholders, demonstrating confidence, clarity, and professional assertiveness.
- Facilitate executive-level status updates, steering discussions, risk escalations, and decision forums.
- Translate complex technical concepts into clear, concise, and actionable communication for non-technical audiences.
- Proactively manage expectations, scope, and trade-offs in fast-moving, high-visibility initiatives.
- Coordinate delivery across data engineers, CRM administrators, developers, architects, business analysts, and vendors.
- Establish clear roles, responsibilities, delivery milestones, and accountability across distributed teams.
- Ensure delivery teams operate with high standards of documentation, communication, and delivery discipline.
- Partner with business and technical teams to define, validate, and refine requirements, ensuring alignment to business outcomes.
- Apply foundational business analysis skills (process mapping, requirement decomposition, acceptance criteria, dependency analysis).
- Ensure requirements are traceable through delivery and reflected accurately in final solutions.
- Enforce project governance standards, documentation, and delivery best practices.
- Identify delivery risks, execution gaps, and process inefficiencies; proactively recommend and implement improvements.
- Support a culture of accountability, transparency, and continuous improvement across data and CRM initiatives.
Required Skills & Qualifications
Education:
- Proven experience managing CRM programs, with Salesforce strongly preferred
- Strong background delivering enterprise technology projects, ideally spanning data platforms, integrations, analytics, and CRM systems.
- Demonstrated ability to manage senior stakeholders with confidence, emotional intelligence, and appropriate assertiveness.
- Exceptional written and verbal communication skills, especially in a global delivery model.
- Working knowledge of business analysis practices, including requirements gathering, documentation, and validation.
- Experience coordinating delivery across onshore and offshore teams, with a strong ownership mindset.
- Strong organizational, prioritization, and problem-solving skills in fast-paced environments.
- Ability to operate effectively in matrixed reporting structures and complex enterprise ecosystems.
- High standards for delivery quality, accountability, and professionalism.
Education:
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field required.
- Master’s degree (MBA, MIS, or equivalent) is preferred but not required with relevant experience.
- 7+ years of progressive experience in project or program management within enterprise technology environments.
- Demonstrated experience managing CRM / Salesforce projects is required.
- Experience supporting data, analytics, or integration initiatives is strongly preferred.
- Prior experience working with offshore delivery teams, particularly in India, is required.
- PMP, PgMP, PRINCE2, or SAFe certification
- Salesforce certifications (Admin, Platform App Builder, or equivalent)
- Agile or Scrum certifications (CSM, SAFe Agilist)
The working hours for this role will align with UK business hours.
Skills Required
- Proven experience managing CRM programs, with Salesforce strongly preferred
- Strong background delivering enterprise technology projects
- Exceptional written and verbal communication skills
- Working knowledge of business analysis practices
- Experience coordinating delivery across onshore and offshore teams
- 7+ years of progressive experience in project or program management
- Experience supporting data, analytics, or integration initiatives
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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The Company
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
