Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
🚀 Job Opportunity: Project Manager – CRM & Customer Experience (CX)
📍 Location: Remote (India)
📄 Employment Type: Contract – New Era Technology, UAE
🌐 Client: One of the most prestigious clients in the UAE
🔗 Company Website: www.neweratech.com
New Era Technology is looking for an experienced Project Manager – CRM & CX to join our UAE contracting team. This is a remote opportunity from India, working for one of our most esteemed clients in the UAE. If you are passionate about driving transformational CRM initiatives and delivering exceptional customer experiences, we want to hear from you.
Key ResponsibilitiesLead the end-to-end delivery of CRM and CX transformation projects.
Collaborate with business stakeholders to define project scope, objectives, deliverables, and success metrics.
Plan project activities including timelines, resources, budgeting, and risk management.
Oversee implementation/customization of CRM platforms like Salesforce, Microsoft Dynamics 365, or HubSpot.
Ensure CRM strategies align with business goals and support seamless customer journeys.
Integrate customer feedback into project solutions by partnering with UX/CX teams.
Coordinate across IT, sales, marketing, and support functions for holistic delivery.
Monitor project performance and deliver timely progress reports to stakeholders.
Ensure data compliance, security, and adherence to regional data protection regulations.
Bachelor’s degree in business, Information Technology, or a related field.
10+ years of experience in project management, specifically focused on CRM & CX initiatives.
Strong knowledge of CRM systems and customer journey mapping.
Familiarity with CX metrics/tools like NPS, CSAT, Voice of Customer (VoC).
Proven ability to lead cross-functional teams in complex environments.
Proficiency in both Agile and Waterfall methodologies.
Excellent leadership, communication, and stakeholder management skills.
PMP certification or equivalent is highly preferred.
Experience in matrix or multi-country organizations.
Exposure to data analytics/reporting tools.
Understanding of customer data compliance regulations (e.g., GDPR, CCPA).
📧 Interested?
Please share your updated CV to: [email protected]
New Era Technology is a global company empowering organizations with cutting-edge digital solutions. Join us in reshaping customer engagement through technology and innovation.
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
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What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe.
New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.
Solutions and Services:
• Collaboration & Unified Communications
• Data Networking
• Digital Transformation
• SecureBlu Security Services
• CloudBlu Cloud Services
• Physical Security & Life Safety
• Managed Services
• Professional Services
