Critical Mass is looking for a motivated and detail-oriented Project Manager to join our team. In this role, you will lead the planning, execution, and delivery of digital marketing projects, with a strong focus on website experiences, website updates, and email marketing initiatives. You will partner closely with cross-functional teams and clients to ensure projects are delivered on time, within scope, and aligned with business objectives. The ideal candidate is highly organized, proactive, and experienced managing multiple priorities in a fast-paced agency environment. You are a strong communicator who can navigate complexity, build relationships, and successfully drive digital projects from initiation through completion.
You will:- Lead the planning, execution, and delivery of digital projects from initiation through completion, with a primary focus on website development, website content updates, landing pages, and email marketing campaigns.
- Manage project schedules, timelines, budgets, resource plans, and deliverables to ensure successful project execution.
- Coordinate the end-to-end delivery of website enhancements, digital experiences, email campaigns, and related marketing initiatives.
- Facilitate project meetings, drive discussions, document decisions, and ensure follow-through on action items.
- Serve as the primary point of contact for assigned projects, maintaining clear communication with internal teams and clients.
- Manage project scope and proactively address changes, risks, dependencies, and issues throughout the project lifecycle.
- Monitor project health through budget management, timeline adherence, resource allocation, and progress reporting.
- Partner closely with Strategy, Creative, UX, Design, Development, Production, QA, and Account Management teams to deliver integrated digital experiences.
- Support project intake, scoping, estimation, and resource planning activities.
- Ensure project documentation is accurate, organized, and accessible to all stakeholders.
- Prepare and communicate project status updates, risks, and recommendations to stakeholders.
- Partner with clients to understand objectives, align expectations, and ensure successful project outcomes.
- Identify opportunities to improve project delivery processes, workflows, and team collaboration.
- Support project reviews, retrospectives, and continuous improvement initiatives.
- Ensure projects are delivered on time, within scope, within budget, and meet Critical Mass quality standards.
- Contribute to a positive team environment and support the continuous improvement of project delivery best practices.
- 3–5+ years of project management experience delivering digital projects within creative, digital, advertising, marketing, or customer experience agencies.
- Hands-on experience managing website projects (website builds, redesigns, CMS content updates, landing pages, and ongoing website maintenance) as well as email marketing campaigns from planning through launch.
- Experience managing multiple concurrent projects in a fast-paced, client-facing environment.
- Strong understanding of digital project management principles, methodologies, and delivery frameworks.Experience managing project budgets, timelines, scope, risks, dependencies, and stakeholder expectations.
- Experience collaborating with cross-functional teams including UX, Design, Development, QA, Strategy, Creative, and Production.
- Excellent verbal and written communication skills, with the ability to communicate effectively across technical and non-technical audiences.
- Strong organizational skills and exceptional attention to detail.
- Proven ability to build relationships and collaborate with cross-functional teams.
- Experience using project management and collaboration tools such as Jira, Confluence, Smartsheet, Microsoft Teams, or similar platforms.
- Strong problem-solving, prioritization, and decision-making skills.
- Advanced English communication skills, both written and verbal.
- Ability to work independently while managing competing priorities and deadlines.
- Experience coordinating digital asset production and collaborating with creative teams to deliver high-quality website and email experiences.
What we offer:
- Maternity and parental leave extra days
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
- And more…
At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
The ask stems from our want to:
Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement
This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Skills Required
- 3-5+ years of project management experience within creative, advertising, marketing, digital agency, or customer experience environments
- Ability to work on-site five days per week in San José, Costa Rica
- Experience managing multiple concurrent projects in a fast-paced, client-facing environment
- Strong understanding of project management principles, methodologies, and delivery frameworks
- Experience managing project budgets, timelines, scope, risks, and stakeholder expectations
- Excellent verbal and written communication skills across technical and non-technical audiences
- Strong organizational skills and exceptional attention to detail
- Proven ability to build relationships and collaborate with cross-functional teams
- Experience with project management and collaboration tools such as Jira, Confluence, Smartsheet, Microsoft Teams, or similar platforms
- Advanced English communication skills, both written and verbal
- Ability to work independently while managing competing priorities and deadlines
- Experience managing creative deliverables, digital campaigns, website content projects, social media assets, promotional kits, and design-focused initiatives
- Agency experience delivering creative campaigns, marketing initiatives, social content, brand experiences, and design-led projects
- Familiarity with Agile, Scrum, Waterfall, or hybrid project delivery methodologies
- Agency experience working with global or enterprise-level clients
- Experience collaborating directly with Creative Directors, Designers, Copywriters, and Production teams
What We Do
We’re Critical Mass. We are 2,000 inspired humans across 14 offices, setting the right path—not just the next one—for our clients, their customers, and our own colleagues. We work with the best, Apple, Adobe, BMW, Nike, Diageo, Airbnb, BNY and many more, to power connected ecosystems that make brands stand out by driving performance with data, technology, AI, creative and media. We’re a global marketing agency founded in Canada, but digital is our home. If you know us, then you know we’re a special place that attracts big talent and tiny egos. We’re driven, uncompromising and we live our values. We’re Critical Mass, but our friends call us CM. Learn more at criticalmass.com.
