You will be Responsible for:
Lead implementations from initiation through production deployment, ensuring adherence to timelines, budgets, and exceptional quality standards with a focus on customer satisfaction
Create comprehensive project documentation, milestone tracking, and stakeholder coordination from kick-off through successful transition to RecordPoint Support
Serve as the liaison between the customer stakeholders and internal teams, a maintaining transparent communication and setting clear expectations throughout the implementation lifecycle
- Excel in managing concurrent enterprise implementations in a fast-paced environment, showcasing strong prioritization skills
You will do:
Design comprehensive project roadmaps through collaboration with clients, sales teams, customer success managers, and implementation specialists. This includes providing detailed cost estimates, resource allocations, milestone frameworks, deliverable schedules, and communication strategies that align with business objectives and stakeholder needs.
Champion project success by proactively managing scope, timelines, and budgets while navigating change requests to maximize customer value.
Deliver transparent progress reporting to customers and stakeholders, ensuring clear visibility into project health, milestones, and financial tracking
Identify and address potential risks early with strategic mitigation plans, safeguarding customer implementations and business outcomes
Partner with clients through regular reviews to align project direction with their evolving business goals and uncover opportunities for enhanced solution value
Collaborate closely alongside Customer Success Managers and customers to develop Joint Value Plans
About You:
7+ years managing enterprise cloud implementations, with data management experience preferred
Bachelor's degree in Business / IT or equivalent experience
Proven track record of leading complex technology projects with direct business impact
Deep understanding of current technology landscape and project management methodologies
Strong business acumen with demonstrated ability to drive successful customer outcomes
Experience leading both Waterfall and Agile delivery approaches with customers
Outstanding stakeholder communication and relationship management skills
Strategic mindset with ability to identify and capture growth opportunities
Results-driven approach focused on exceptional customer experience
Expert in project management methodologies and business analysis
Strong financial acumen and budget management capabilities
Proficient with project management tools
Demonstrated ability to lead and motivate internal implementation specialists and customer project team members
Excellence in resource management and workload prioritization in cross-utilised resources
Passion for driving continuous improvement in service delivery and customer success
Education and Experience:
Core Competencies:
Teamwork and Leadership:
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What We Do
RecordPoint is the Data Trust Platform, bringing calm to the chaotic world of data. We’re letting organizations discover, govern, and control their data for tighter compliance, more efficiency, and less risk. Businesses can trust that their data is accurate, private, and safe everywhere, all the time, for consistent confidence that’s backed by RecordPoint expertise and support. With RecordPoint, you can: - Turn data chaos into data trust. Automatically manage all your data in place – wherever it lives – so you can make informed decisions that earn customer trust and give you a competitive advantage. - Take data management off your daily to-do list. Know that your data is managed efficiently and consistently at scale with a platform that molds to how you do things (not the other way around). - Work with an expert partner who gets your challenges. Trust starts with knowing deep down that your data is organized, secure and ready for work – and our whole team is here to support you along the way. The customizable platform is comprised of records management and data lineage tools that work together to give you full context throughout the data lifecycle. Know what data you have and where it is, with continuous data inventory and data categorization. Make better data migration and minimization decisions, and safeguard for privacy, security and governance.
