Staples is business to business. You’re what binds us together.
Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.
What you will be doing:
- Analyze customer behavior, content performance, search performance, and business metrics to uncover opportunities that improve the customer experience and business results.
- Develop data-driven recommendations, business cases, and prioritization frameworks that support informed decision-making.
- Partner with analytics teams to build and maintain reports, dashboards, and measurement frameworks that track initiative effectiveness and business impact.
- Identify customer pain points, content gaps, emerging trends, and continuous improvement opportunities through quantitative and qualitative analysis.
- Plan, coordinate, and evaluate testing initiatives related to content, taxonomy, attribution, navigation, and product detail page enhancements.
- Establish hypotheses, success metrics, and measurement approaches with cross-functional partners, then translate results into actionable recommendations and scalable best practices.
- Support taxonomy structures, attribution frameworks, naming conventions, content standards, and governance processes that improve consistency and product discoverability.
- Coordinate activities, timelines, deliverables, risks, and stakeholder communications across multiple workstreams.
- Collaborate with Merchandising, Search, SEO, Product, Analytics, Ecommerce, and Content teams to align priorities and execute initiatives.
- Prepare and present performance insights, project updates, and recommendations to stakeholders and business partners.
What You Bring to the Table:
- Strong analytical thinking and the ability to turn complex data into clear, actionable insights.
- Natural curiosity and a proactive problem-solving mindset.
- Ability to navigate ambiguity, establish priorities, and create clarity in complex situations.
- Strong collaboration skills and a team-oriented approach to working across diverse functions.
- Effective communication, presentation, and influencing skills.
- High level of organization, attention to detail, and comfort managing multiple priorities.
- Adaptability and openness to change in a fast-paced environment.
- A customer-focused mindset with a strong emphasis on the end-user experience.
What’s needed: Basic Qualifications:
- Bachelor's degree or an equivalent combination of education and experience.
- 5+ years of progressively responsible experience in analytics, ecommerce, merchandising, digital optimization, or a related discipline.
- Experience analyzing customer, content, or business performance data and translating findings into business recommendations.
- Experience managing multiple projects, priorities, deliverables, and stakeholder relationships.
- Experience developing reports, dashboards, scorecards, or performance measurement frameworks.
- Proficiency with Microsoft Excel and data analysis techniques.
Preferred Qualifications:
- Master's degree in Business, Marketing, Analytics, Data Science, or a related field.
- Experience with ecommerce content management, taxonomy, attribution, digital merchandising, or content governance.
- Experience designing, executing, and analyzing testing or experimentation initiatives.
- Experience using Power BI, Tableau, Looker, or similar reporting and data visualization tools.
- Knowledge of ecommerce search, SEO, product discovery, customer journey optimization, and digital experience best practices.
- Experience building business cases, prioritization frameworks, and optimization roadmaps.
- Experience supporting retail, omnichannel, or customer-facing digital environments.
- Experience supporting large-scale content, customer experience, or digital transformation initiatives.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
About UsStaples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of progressively responsible experience in analytics, ecommerce, merchandising, digital optimization, or a related discipline
- Experience analyzing customer, content, or business performance data and translating findings into business recommendations
- Experience managing multiple projects, priorities, deliverables, and stakeholder relationships
- Experience developing reports, dashboards, scorecards, or performance measurement frameworks
- Proficiency with Microsoft Excel and data analysis techniques
- Master's degree in Business, Marketing, Analytics, Data Science, or a related field
- Experience with ecommerce content management, taxonomy, attribution, digital merchandising, or content governance
- Experience designing, executing, and analyzing testing or experimentation initiatives
- Experience using Power BI, Tableau, Looker, or similar reporting and data visualization tools
- Knowledge of ecommerce search, SEO, product discovery, customer journey optimization, and digital experience best practices
- Experience building business cases, prioritization frameworks, and optimization roadmaps
- Experience supporting retail, omnichannel, or customer-facing digital environments
- Experience supporting large-scale content, customer experience, or digital transformation initiatives
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
