Project Manager - Consumer Engagement

MSX International Group is the world’s leading provider of outsourced business solutions for the automotive industry, operating in more than 80 countries.
MSXI’s extensive industry experience, combined with advanced data analytics and customized software solutions, enhances the performance of automotive dealer networks by increasing revenue, reducing costs, and improving customer satisfaction.

Do you have solid experience leading Contact Centers with operations across multiple markets and are ready to take on new challenges?

This is your role at MSX!

MSX International is looking for a Project Manager, an expert in understanding client expectations at EU level, managing deliverables, overseeing project KPIs, and reporting status updates to the client.

As a Project Manager, you will:

• Review project KPIs and SLAs.
• Perform the monthly forecast and manage project revenue/expense control.
• Develop and implement continuous improvement processes in customer service.
• Organize and participate in Contact Center performance review meetings with the client.
• Take part in recruitment processes, particularly in final-stage validation interviews.
• Organize onboarding and training processes for new hires.
• Motivate and monitor teams to maintain their commitment and performance.

We are looking for you if you:

• Have strong knowledge and experience in the customer service sector.
• Have at least 3 years of experience leading large-scale Contact Centers operating across different markets.
• Possess excellent client management skills.
• Are skilled in managing people (around 130 people including team leaders, trainers, analysts, and customer service agents).
• Have strong decision-making abilities.
• Have excellent communication skills.
• Have a strong command of English (minimum B2/C1).

What do we offer?

• Permanent full-time contract (40 hours/week, Monday to Friday).
• Hybrid work: up to 50%
• You will join a large team of professionals within a well-established international company.
• You will gain a global vision of the automotive sector, interacting with clients, suppliers, consultants, and dealerships.
• Competitive salary.
• MSX Bazaar: Employee discount platform with major corporate deals.
• Flexible compensation plan (health insurance, transport card, meal card, training, etc.).
• 23 working days of leave according to collective agreement + 3 additional days.
• Internal training plan.
• National and international mobility opportunities.

Do you think you are the ideal person for this position? We want to meet you!
Apply quickly, and we will review your application.

With more than 5,000 employees across 80+ countries worldwide, our teams provide industry‑leading expertise across:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Information
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means we now collaborate with nearly every automotive manufacturer in the market.

MSX Purpose

Empowering those who drive and create to thrive in our constantly changing world.

MSX Mission

Leveraging our mobility expertise, the creativity of our global teams, and the power of technology to build customized, sustainable, and innovative solutions.

MSX Vision

To be our clients’ first choice, recognized for our operational excellence and our commitment to driving change and innovation in the mobility industry.

#LI-Hybrid

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.