Project Manager - Client Services

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Client Onboarding organization is responsible for accurate, efficient, effective and timely onboarding of clients across all businesses and geographies at Nelnet. We are looking for a Project Manager in our Lincoln office to plan and execute various onboarding projects and other responsibilities.
Starting Pay Rate: $60,000 - $70,000 based on experience.
Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

JOB RESPONSIBILITIES:

• Planning and successful execution of multiple onboarding projects through cross functional collaboration

• Performing analysis/due diligence, creating clear and attainable objectives and building project requirements

• Actively tracking each aspect of project performance against schedules and critical paths

• Providing status reporting and updates on issue resolution

• Delivering against agreed cost, time, scope and quality constraints

• Coordinating and promoting continuous improvement of workflows, procedures, processes and standards

EDUCATION: 
Bachelors required.

EXPERIENCE: 

• 3 + years in project management experience

• Experience in end to end onboarding and implementation

• PMP Certification a plus

• Experience with Microsoft project, JIRA and confluence. 

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Demonstrated effectiveness in project management, process management and optimization

• Demonstrated effectiveness in process management and optimization

• Excellent workflow management skills / experience

• Innovation and change management implementation

• Process re-engineering and improvement

• Strong organization and prioritizing skills

• Proactive thinking and execution abilities

• Detail oriented balanced with a strategic view

• Client focused – internal and external facing

• Strong written/verbal communication skills

• Results oriented and ability to manage multiple priorities

• Ability to effectively coordinate with all levels of the organization

• Strong MIS/Metrics analysis and reporting skills

• Excellent relationship building skills

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring