Project Manager, Client Operations
Location: Burbank (On-Site)
Schedule: Day Shift, 9a Start Time
Position Type: Full-Time, Salaried
Compensation Range: $70,000-$85,000
Responsibilities
- Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+
- Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery
- Establish a solid understanding of specific client specifications and needs
- Build strong working relationships with clients and deliver world class customer service
- Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations
- Work with the billing team to ensure projects are billed correctly and on time to clients
- Perform order entries based on client requests and ensure data accuracy in all internal and external systems
- Provide strategic solutions to any issues that may arise with clients
- Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
- Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
- Support Pixelogic’s vision and represent the best interests of both the customer as well as the company
- Abide by security policies and protect information entrusted to you
- Document processes to use as training guides (including video trainings)
- Utilize dashboards, reports and metrics to monitor production milestones and status
- Help build and evolve the company and team culture
- Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts
- Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring
- Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts
Requirements
- Bachelor’s degree preferred
- Localization (subtitling, dubbing) and/or digital media and mastering experience preferred
- Solid organizational skills, including multitasking and time-management
- Collaborative thinker who works well in a team
- Experience in media industry and post-production workflows
- Passionate about customer experience and customer service excellence
- Excellent communication skills with technical and non-technical individuals
- Deep sense of urgency and ability to work in a fast-paced environment with high volume
- Problem solver with creative and innovative approach with ability to think out of the box
- Outstanding attention to detail and ability to plan complex projects with urgency
- A positive attitude when experiencing obstacles and enthusiastic to get things done
Skills Required
- Bachelor's degree
- Localization experience in subtitling or dubbing
- Digital media and mastering experience
- Solid organizational skills, including multitasking and time management
- Collaborative teamwork skills
- Media industry and post-production workflow experience
- Customer experience and customer service excellence
- Excellent communication skills with technical and non-technical individuals
- Ability to work with urgency in a fast-paced, high-volume environment
- Creative problem-solving and innovative thinking
- Strong attention to detail and ability to plan complex projects
- Positive attitude and enthusiasm when handling obstacles
What We Do
Pixelogic provides next-generation distribution solutions for studios, broadcasters and digital retailers. OUR MISSION To help our media and entertainment customers build more efficient supply chains, more valuable products, and larger global audiences. WORLD CLASS TEAM Our team is comprised of subject matter experts and industry craftsmen who are passionate about their work, each having an extensive background working on the world’s most respected feature and episodic titles. We cultivate an open and transparent atmosphere that values integrity, continuous improvement and achievement. Our clients benefit from our forward looking approach and relentless commitment to customer service. SECURITY FIRST Our commitment to content security is foundational to our company. Every employee is involved in our security program, which includes hundreds of physical and electronic security controls. We are directly engaged with the various security organizations within the media and entertainment industry including the Content Delivery & Security Association (CDSA) and now the Trusted Partner Network (TPN). Our research and development group builds proprietary content protection solutions to fortify our overall security mission. Net-net, we are fully committed to the safeguarding of our customer’s content and our security program is constantly evolving and continuously improving.
