Change Expert - ODCR
Organisational context
As part of COO Operational Design, Control & Resilience, the team Resilience & Continuity is pivotal for our success. You will work in an enthusiastic international team consisting of 12 colleagues to meet the objective of the Resilience & Continuity team: to contribute to a successful delivery of ING's Operational Resilience strategy. Keeping the bank safe, secure and compliant is the core of what we do. Our team is very ambitious, but we also find it very important that we work together in a pleasant and friendly manner.
What you will do:
- Work together on defining and implementing operational resilience strategy, focusing on Global Business continuity management, Global Crisis management, and Resolution
- Engage with the key stakeholders from across Tech, Business and countries to understand the specifics of Operational Resilience; acting as the brand ambassador for Operational Resilience.
- Orchestrate and manage the complex change that needs to be driven across countries, business lines and functions with focus on Operational Resilience; helping ease the journey for the countries by providing communication and guidance.
- Bring transparency, manage dependencies and risks, facilitate decision making, deal with impediments, manage and engage stakeholders
- Translate the business requirements into specific functional requirements and use cases for the Operational Resilience (Opres) Tool
- Maintain and own the OpRes tool backlog
What we are looking for:
- Experience in dealing with content related change in an international context and collaborating across borders and cultures (across tribes, countries and functional lines)
- High resilience, the ability to deal with ambiguity and manage complexity
- Proactive, a can-do mentality, a positive mind-set and organisational sensitivity
- A customer focus and the ability to build trust and engagement with key stakeholders at senior levels in the bank
- Excellent level of English
Skills Required
- Experience in dealing with content-related change in an international context and collaborating across borders and cultures
- Ability to manage complexity, ambiguity and demonstrate high resilience
- Proactive, can-do mentality with organisational sensitivity
- Customer focus and ability to build trust and engagement with senior stakeholders
- Excellent level of English
- Translate business requirements into functional requirements and maintain OpRes tool backlog
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
